Frequently asked questions
Welcome to the QUT Sport Fitness and Aquatic Centres FAQ guide. Here you'll find answers to common queries and concerns related to the fitness and aquatic centres.
If you can't find what you're looking for, don't hesitate to reach out to our customer support team either in venue or via email fitness@qut.edu.au.
Kelvin Grove pool closure
Why is the Kelvin Grove pool closing?
The pool is closing to be redeveloped into a new teaching, research and high-performance gym facility. The new facility will strengthen our commitment to supporting real-world learning experiences and environments for our students, while enabling high-quality research and industry engagement.
When will the Kelvin Grove pool close, and when is the last day I can use it?
The final day the Kelvin Grove pool will be open is Monday 31 August 2026. The pool will permanently close from Tuesday 1 September 2026.
Will the pool reopen in the future?
The pool will not reopen. Following closure, the space will be redeveloped into a new teaching and high-performance gym facility that better supports current and future student experience.
What facilities will be available to members after the pool closes?
Gym facilities at Kelvin Grove will remain open. The gym and 50m indoor pool at Gardens Point will continue to operate as normal.
Can I change, suspend or cancel my membership because of the closure?
Yes. If you are impacted by the closure of the Kelvin Grove pool, please contact our team at fitness@qut.edu.au to discuss options for changing, suspending or cancelling your membership.
I joined to use the Kelvin Grove pool. What options are available to me?
We understand this change impacts members who primarily use the Kelvin Grove pool. Swimming facilities will continue to be available at our Gardens Point campus, and our team can work with you to discuss membership options that best suit your circumstances. For support, please contact fitness@qut.edu.au.
If you are seeking alternative public pools closer to Kelvin Grove, there are several nearby including Ithaca Pool, Spring Hill Baths, and Newmarket Pool.
How will this affect my current membership and payments?
Your membership and payments will continue as normal. If you wish to make changes to your membership due to the closure of the Kelvin Grove pool, please contact our team at fitness@qut.edu.au to discuss your options.
Will memberships be automatically refunded or changed?
No. Memberships and passes provide access to multiple facilities, so automatic refunds or changes do not apply. If you wish to cancel, change or suspend your membership, please contact fitness@qut.edu.au to discuss your options.
What happens if I’ve prepaid for my membership or hold a pool multi visit pass?
If you hold an upfront membership and are impacted by the closure of the Kelvin Grove pool, you will be eligible to cancel your membership and receive a refund for the remaining term, with no penalty fees.
Multi‑visit passes will continue to be valid at our Gardens Point pool. Where members are unable to use this facility, extensions to pass validity and partial refunds for remaining visits will be available. Please contact fitness@qut.edu.au to discuss your options.
How will this impact learn to swim and water safety programs?
All future learn to swim and water safety programs will be delivered at our Gardens Point pool. If you have questions or concerns about your program, please contact fitness@qut.edu.au for support.
How will this impact aqua aerobics classes?
Aqua aerobics classes are planned to continue at our Gardens Point pool. Updated timetables will be published once final arrangements are confirmed.
How will this impact current bookings or regular hire arrangements?
We are currently reviewing impacted hire arrangements and will work directly with affected organisations to discuss next steps and available options.
Are alternative facilities available to hire?
The gym and swimming pool at Gardens Point will continue to operate as normal. Availability and suitability for specific uses will be discussed with impacted hirers.
Will the new facility be open to members or the broader community in the future?
We will share further information about the redeveloped facility as planning and development progresses.
When will the new facility be opened?
Construction works are currently expected to take approximately six months. Timing will be confirmed as the project progresses.
General
What are the opening hours?
You can find the current opening hours on the QUT Sport Fitness and Aquatic Centres web page. Note: the pool closes 15 minutes before the gym at each location.
Where are the facilities located?
- Gardens Point: P Block, QUT Gardens Point Campus, 2 Gardens Point Road
- Kelvin Grove: 44 Musk Avenue, Kelvin Grove Urban Village
Where can I park my bike, scooter or car?
QUT offers a variety of parking options across campus. Check campus parking information or speak with staff for guidance during your visit.
Are your facilities accessible?
Both facilities are access friendly, with ramp access to our Gardens Point pool. If you have specific accessibility questions, contact our team before your visit.
We’ve also partnered with Cerge to build 360-degree virtual tours and accessibility guides for our venues to help plan your visit.
Do I need a membership to use the facilities?
You can access the facilities with a membership, a visit pass or by paying casual entry in venue.
Do I get access to both locations with a membership?
Yes, memberships provide access to both Gardens Point and Kelvin Grove facilities.
Do you accept cash payments?
No, we are a cashless facility. All payments must be made by card.
Which payment methods are acceptable?
We accept most major cards. American Express is not accepted.
Is towel hire available?
Yes, towel hire is available at both facilities.
I'm part of the QUT Elite Sport Program. How do I access facilities?
Contact elitesport@qut.edu.au and our team will assist you.
QUT Sport Fitness and Aquatic portal
What is the QUT Sport Fitness and Aquatic portal?
The QUT Sport Fitness and Aquatic portal is our online platform where you can manage your membership, update your details and book into classes.
How do I log in?
Use your login details provided when you signed up. If you are having trouble accessing your account, contact fitness@qut.edu.au or speak with our team.
Can I update my personal or payment details online?
Yes, you can update your contact and payment details through the QUT Sport Fitness and Aquatic portal.
Do I need to book classes in advance?
Yes, you should book group fitness classes and virtual cycling sessions through the QUT Sport Fitness and Aquatic portal to secure your spot.
Do I need to check in when I arrive?
Yes, scan in using the self-check-in terminal or at reception when you arrive for your visit or class.
Memberships and accounts
How do I sign up for a membership?
Create an account in the QUT Sport Fitness and Aquatic portal.
Students, staff, alumni and concession holders should activate their QUT Sport membership first to access discounted pricing, then purchase a fitness and aquatic membership.
Can I sign up in person?
Yes. If you need help setting up your account or purchasing a membership, visit us at either facility.
I'm under 18. Can I sign up?
Yes, but you will need to visit one of our facilities in person to complete your sign up.
I purchased the wrong membership or didn't receive my discount. What should I do?
Speak with our team in venue or email fitness@qut.edu.au.
How do I cancel, suspend or freeze my membership?
To cancel or make changes to your membership, visit us in person or email fitness@qut.edu.au.
Programs and services
How do I book virtual cycling sessions?
Bookings are made through the QUT Sport Fitness and Aquatic portal. View our the programs and services for more information.
How do I book personal training?
Complete our personal training enquiry form and one of our team will be in touch.
I'm an existing personal training client? What do I do?
Speak with your trainer to organise future sessions, which will then be booked for you through the QUT Sport Fitness and Aquatic portal or contact our team for further assistance.
Fitness Passport
I'm a Fitness Passport member. How do I access the facilities?
Speak with one of our team in venue and we’ll help you get set up.
Get in touch
Got a question? Our team is happy to provide assistance and answer your queries.