QUT offers a diverse range of student topics for Honours, Masters and PhD study. Search to find a topic that interests you or propose your own research topic to a prospective QUT supervisor. You may also ask a prospective supervisor to help you identify or refine a research topic.
Found 12 matching student topics
Displaying 1–12 of 12 results
Examining customer responses to body worn cameras
As a direct response to increasing customer aggression, retailers are implementing measures to keep frontline team members safe – assets such as body worn cameras (BWC) and duress watches. Concerningly, there is a dearth of research into these technologies in a retail setting, with much of the earlier research being undertaken in corrective services, policing and train guards.Current research identifies, in some cases, the presence of such technologies can lead to a ‘back-firing’ effect (the aggressive individual becomes more aggressive), …
- Study level
- PhD, Master of Philosophy
- School
- School of Advertising, Marketing and Public Relations
Can 'humanisation' reduce customer aggression?
As a direct response to increasing customer aggression, employee associations (unions) are implementing measures to keep frontline team members safe. One such tactic was an ‘under-name-badge’ message (“I’m someone’s daughter”, “I’m someone’s dad”). Concerningly, there is a dearth of research into the effect of such messaging.Does alerting an aggressive customer to the fact the frontline team member is ‘someone’s daughter/son’ mitigate aggression? Alternatively, does alerting an aggressive customer to the fact the frontline team member is ‘a local/attends a local …
- Study level
- PhD, Master of Philosophy
- School
- School of Advertising, Marketing and Public Relations
Understanding the drivers of customer aggression
Recent work has identified outcomes of sustained customer aggression, however an opportunity lies in identifying the drivers of the specific dimensions of customer aggression. (See Mortimer, G., Wang, S., & Andrade, M. L. O. (2023). Measuring customer aggression: Scale development and validation. Journal of Retailing and Consumer Services, 73, 103348.)Future research may also assess the extent to which each customer aggression type individually affects the different attitudinal and behavioural outcomes tested herein. Both expressive aggression forms may be stronger drivers …
- Study level
- PhD, Master of Philosophy
- School
- School of Advertising, Marketing and Public Relations
“No vaccine = no service” – Investigating consumer reactions of service exclusion
A growing number of countries in Europe have introduced a ‘hospitality green pass’ (EU Digital COVID Certificate) which is a paper document or app that proves the holder has been fully vaccinated or recovered from COVID-19. It grants consumers access to indoor restaurants, bars, cafes and other indoor venues. That is, without proof of a COVID-19 vaccination, consumers will be prohibited to enter these indoor areas.However, the introduction of green passes has also led to some backlash. For instance, some …
- Study level
- PhD, Master of Philosophy
- Faculty
- Faculty of Business and Law
- School
- School of Advertising, Marketing and Public Relations
The human factors in self-service technology
Organisations are increasingly moving toward self-service technology (where consumers deliver services themselves using technological interfaces). While this increases organisational efficiencies, it has the potential to significantly impact customer engagement with the organisation. We're seeking a Masters or PhD student to investigate the human factors involved in self-service technology delivery: How do situational factors impact consumers' adoption of self-service technologies? What motivators and inhibitors impact self-service technology usage? Do consumers always respond appropriately within self-service environments? The successful applicant for this …
- Study level
- PhD, Master of Philosophy
- School
- null
- Research centre(s)
- null
null
Examining approaches to mitigating customer aggression and abuse
The pace of change associated with modern businesses (Grewal et al., 2017; Grewal et al., 2020), and the introduction of new technologies has created heightened level of stress (technostress) and aggression (Chen et al., 2019). Adding to these stressors, COVID-19, which has forced businesses to adapt their processes and customer service interface (Ahmed et al., 2021; Jiang and Stylos, 2021; Roggeveen and Sethuraman, 2020). Research now finding that continued lockdowns, social distancing, and political rancour, all adding increased levels of …
- Study level
- PhD, Master of Philosophy
- Faculty
- Faculty of Business and Law
- School
- School of Advertising, Marketing and Public Relations
Art and Drama
Projects in this topic area include:Pre-service teachers' self-efficacy in arts educationUsing embodied learning through guided re-enactment and drama pedagogy in high school settings
- Study level
- PhD, Master of Philosophy
- Faculty
- Faculty of Creative Industries, Education and Social Justice
- School
- School of Early Childhood and Inclusive Education
Capacity, wills and enduring powers of attorney
Dr Kelly Purser is interested in talking to students who wish to undertake research on the topics of capacity, wills, enduring powers of attorney, advance health directives, estate planning, equity and trusts, succession, or therapeutic jurisprudence.
- Study level
- PhD, Master of Philosophy
- School
- null
- Research centre(s)
- null
null
New technology and the law
Computer vision has developed to a point where machines using artificial intelligence are better and faster than humans at performing many vision-related tasks. For example, we are now often processed through customs based solely on face recognition software. Add to this the fact that the average Australian is photographed on CCTV cameras around 75 times per day. Commercial applications of face recognition technology include Microsoft's Face Application Programming Interface that can be used to classify face images based on gender, …
- Study level
- PhD, Master of Philosophy
- School
- null
- Research centre(s)
- null
null
Exploring organisational culture and employee change attitudes in nonprofit human service organisations.
- Study level
- PhD
- Faculty
- Faculty of Business and Law
- School
- School of Management
Investigating the rise of super apps: platforms, services, adoption
Imagine you want to go to a rugby game in Brisbane in a few weeks with some friends. You will probably jump across at least a few apps – coordinating plans on WhatsApp, buying tickets from Ticketmaster, booking a ride through Uber, and paying each other back for drinks over Venmo. But what if all that activity happened in one app on your phone? Meet the so-called 'super apps'.Super apps refer to marketplaces that offer a wide range of products …
- Study level
- Master of Philosophy
- Faculty
- Faculty of Business and Law
- School
- School of Advertising, Marketing and Public Relations
- Research centre(s)
-
Centre for Behavioural Economics, Society and Technology
Investigation of host tissue response to synthetic pelvic meshes in patients with complications
Pelvic organ prolapse (POP) is a prevalent disease affecting 37% of asymptomatic women. Pelvic mesh implantation is a common surgical procedure employed to treat stress urinary incontinence, rectal prolapse and pelvic organ prolapse. However, the use of pelvic meshes can cause complications such as erosion, infection, pain and discomfort, which sometimes require further surgery. In Australia, in November 2017, the TGA banned transvaginal mesh for prolapse. Currently, women with complications from their pelvic mesh may opt to have them surgically …
- Study level
- Honours
- Faculty
- Faculty of Health
- School
- School of Biomedical Sciences
- Research centre(s)
- Centre for Biomedical Technologies
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