Meet Zainah, a QUT Justice and Human Services graduate whose passion for social justice led her from high school lecture halls to a career supporting young people in Queensland. In this Q&A, she shares how START QUT helped her find her path early, what she loved most about her studies, and why her work today is both challenging and deeply rewarding.
Whether you're considering a career in justice, human services, or simply want to make a difference, Zainah’s story is a great place to start.
Why did you choose this area of study? What sparked your initial interest?
I chose to study a Bachelor of Justice and Human Services because of my passion for social justice and my desire to make a positive impact on communities.
What was your pathway into the course?
In Year 12, I was accepted into the START QUT program, which meant I could complete a university unit while still in high school. It helped me confirm what I wanted to study and gave me a taste of uni life. Attending lectures and classes on campus was a fun change from my usual school routine. After graduating, I went straight into university and didn’t need to repeat the unit I’d already completed.
What made you choose QUT?
The start QUT unit I completed aligned with what I wanted to do and was a relevant unit to my degree. So once I started at QUT, I didn’t need to repeat the unit, which was great because my double degree began with one less unit to worry about in my first year.
What parts of the course did you enjoy most?
My favourite unit was Forensic Psychology and the Justice System. It explored how psychology and law intersect. It honestly reminded me of a Criminal Minds episode, which made it super interesting.
Did you do any placements or work experience?
Yes. Through my Human Services degree, I completed placements at Community Hubs Australia and YFS (Youth and Family Services). Both gave me the chance to work with people from diverse backgrounds. There are also opportunities to gain experience through the Justice degree with organisations like Brisbane City Council, Queensland Treasury or Suncorp. It’s not mandatory, so you can choose whether to apply.
What did you find most valuable about your placement experience?
At YFS, I worked with young people and took part in workshops and modules on topics like cultural respect. It gave me real insight into the kind of work I wanted to do.
What was great about your lecturers and tutors?
QUT lecturers bring real-world experience into the classroom. It’s not just textbook theory. When I worked as a student ambassador, I met Associate Professor, Dr Claire Ferguson, who specialises in forensic case work in complex death investigations. Her role was so unique and inspiring.
What are you doing now?
I’m a Child Safety Officer in the adolescence team at the Department of Families, Seniors, Disability Services and Child Safety. I work with young people under child protection orders, helping them transition to adulthood. That includes things like housing applications, setting goals, and supporting them however I can.
What do you enjoy most about your job?
Every day is different. It can be challenging, but knowing I’m making a difference, even if it’s just helping with forms or behind-the-scenes work, is incredibly fulfilling.
Any advice for future students considering a similar career?
Be prepared for both the emotional challenges and the rewarding moments. This career gives you the chance to make a meaningful difference in the lives of vulnerable children and families. It’s a fulfilling path for anyone passionate about helping others.
