Student topics

Organisations are increasingly moving toward self-service technology (where consumers deliver services themselves using technological interfaces). While this increases organisational efficiencies, it has the potential to significantly impact customer engagement with the organisation. We're seeking a Masters or PhD student to investigate the human factors involved in self-service technology delivery: How do situational factors impact consumers' adoption of self-service technologies? What motivators and inhibitors impact self-service technology usage? Do consumers always respond appropriately within self-service environments? The successful applicant for this …

Study level

PhD, Master of Philosophy

The pace of change associated with modern businesses (Grewal et al., 2017; Grewal et al., 2020), and the introduction of new technologies has created heightened level of stress (technostress) and aggression (Chen et al., 2019). Adding to these stressors, COVID-19, which has forced businesses to adapt their processes and customer service interface (Ahmed et al., 2021; Jiang and Stylos, 2021; Roggeveen and Sethuraman, 2020). Research now finding that continued lockdowns, social distancing, and political rancour, all adding increased levels of …

Study level

PhD, Master of Philosophy

Faculty

Faculty of Business and Law

School

School of Advertising, Marketing and Public Relations

The vision of Industry 4.0 is to support business capabilities at the edge. The Industrial Internet of Things (IIoT) enables this vision by integrating IoT with Enterprise Systems (ESs). In an IIoT process, sensor applications at the edge require seamless integration with the software services of ESs. This, in turn, facilitates the real-time correlation of sensor events with BPs. However, existing IIoT architectures lack the necessary architectural capabilities to reflect the true essence of Industry 4.0.This research aims to develop …

Study level

Honours

Faculty

Faculty of Science

School

School of Information Systems

Artificial intelligence (AI) is driving transformation across all areas of society today. An umbrella term encompassing a range of technologies both sophisticated and simple that are used to make predictions, inferences, recommendations, or decisions with data. AI is used in many products and services that people use, interact with, or are impacted by every day. It already in place of local government and assisting government officials in providing services effectively and conduct their activities more efficiently to the public. The …

Study level

PhD, Master of Philosophy, Honours

Faculty

Faculty of Engineering

School

School of Architecture and Built Environment

The challenge to keep global warming to 1.5°C above pre-industrial levels has become even greater due to a continued increase in greenhouse gas emissions (IPCC, 2023). One major challenge is the shift from fossil fuels to renewable energy to reduce emissions (Gholami et al., 2016). The share of renewable energy in electricity generation has increased to 28.3%, however, an acceleration of the pace of the transition is required to limit global temperature rise (REN21, 2022).Due to the contingencies and dynamics …

Study level

PhD, Master of Philosophy, Honours

Faculty

Faculty of Science

School

School of Information Systems

Research centre(s)

Energy Transition Centre

Recent work has identified outcomes of sustained customer aggression, however an opportunity lies in identifying the drivers of the specific dimensions of customer aggression. (See Mortimer, G., Wang, S., & Andrade, M. L. O. (2023). Measuring customer aggression: Scale development and validation. Journal of Retailing and Consumer Services, 73, 103348.)Future research may also assess the extent to which each customer aggression type individually affects the different attitudinal and behavioural outcomes tested herein. Both expressive aggression forms may be stronger drivers …

Study level

PhD, Master of Philosophy

Faculty

Faculty of Business and Law

School

School of Advertising, Marketing and Public Relations

As a direct response to increasing customer aggression, employee associations (unions) are implementing measures to keep frontline team members safe. One such tactic was an ‘under-name-badge’ message (“I’m someone’s daughter”, “I’m someone’s dad”). Concerningly, there is a dearth of research into the effect of such messaging.Does alerting an aggressive customer to the fact the frontline team member is ‘someone’s daughter/son’ mitigate aggression? Alternatively, does alerting an aggressive customer to the fact the frontline team member is ‘a local/attends a local …

Study level

PhD, Master of Philosophy

Faculty

Faculty of Business and Law

School

School of Advertising, Marketing and Public Relations

As a direct response to increasing customer aggression, retailers are implementing measures to keep frontline team members safe – assets such as body worn cameras (BWC) and duress watches. Concerningly, there is a dearth of research into these technologies in a retail setting, with much of the earlier research being undertaken in corrective services, policing and train guards.Current research identifies, in some cases, the presence of such technologies can lead to a ‘back-firing’ effect (the aggressive individual becomes more aggressive), …

Study level

PhD, Master of Philosophy

Faculty

Faculty of Business and Law

School

School of Advertising, Marketing and Public Relations

Projects in this topic area include:Pre-service teachers' self-efficacy in arts educationUsing embodied learning through guided re-enactment and drama pedagogy in high school settings

Study level

PhD, Master of Philosophy

Faculty

Faculty of Creative Industries, Education and Social Justice

School

School of Education

Computer vision has developed to a point where machines using artificial intelligence are better and faster than humans at performing many vision-related tasks. For example, we are now often processed through customs based solely on face recognition software. Add to this the fact that the average Australian is photographed on CCTV cameras around 75 times per day. Commercial applications of face recognition technology include Microsoft's Face Application Programming Interface that can be used to classify face images based on gender, …

Study level

PhD, Master of Philosophy

Dr Kelly Purser is interested in talking to students who wish to undertake research on the topics of capacity, wills, enduring powers of attorney, advance health directives, estate planning, equity and trusts, succession, or therapeutic jurisprudence.

Study level

PhD, Master of Philosophy

The tourism industry is rapidly expanding in Antarctica, increasing by an order of magnitude over the past two decades. The resilience of this industry depends on the resilience of the Antarctic ecosystem but which element of Antarctica is the most important? Is it better a penguin or an iceberg?The proposed study will make use of social media channels to collect data on Antarctica tourism. By assessing photos’ captions and Twitter hashtags, the study aims to determine how frequently terms such …

Study level

Honours

Faculty

Faculty of Science

School

School of Mathematical Sciences