QUT offers a diverse range of student topics for Honours, Masters and PhD study. Search to find a topic that interests you or propose your own research topic to a prospective QUT supervisor. You may also ask a prospective supervisor to help you identify or refine a research topic.
Found 2 matching student topics
Displaying 1–2 of 2 results
Can 'humanisation' reduce customer aggression?
As a direct response to increasing customer aggression, employee associations (unions) are implementing measures to keep frontline team members safe. One such tactic was an ‘under-name-badge’ message (“I’m someone’s daughter”, “I’m someone’s dad”). Concerningly, there is a dearth of research into the effect of such messaging.Does alerting an aggressive customer to the fact the frontline team member is ‘someone’s daughter/son’ mitigate aggression? Alternatively, does alerting an aggressive customer to the fact the frontline team member is ‘a local/attends a local …
- Study level
- PhD, Master of Philosophy
- School
- School of Advertising, Marketing and Public Relations
Customer messaging for energy behaviour change in smart homes
Queensland has committed to the rapid transformation of its energy systems in the coming years, with the 2022 Queensland Energy and Jobs Plan targeting 70% renewable energy usage by 2032 (Queensland Government, 2022). While the implementation of the plan has the potential to deliver major environmental and economic benefits for the state, it carries significant technological and social challenges.Critically, it requires effective communication with customers to ensure uptake of target consumer energy resources (CERs) like electric vehicles, home battery storage, …
- Study level
- PhD, Master of Philosophy, Honours
- School
- School of Information Systems
- Research centre(s)
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Centre for Behavioural Economics, Society and Technology
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