How to upskill with a graduate certificate

Combine your IT experience with BPM skills to lead automation, meet the Digital Service Standard and deliver measurable results.

Student story: Laurie Gerschwitz, Graduate Certificate in Business Process Management

Laurie is a Lead Technical Program Manager in Business Operations at Mastercard and has a background in STEM, having studied a double degree in IT and engineering at QUT, and previously worked as a database developer and project/program manager. He’d been thinking about post-graduate studies for a while before coming across the Graduate Certificate in Business Process Management.

“It really appealed specifically to what I was interested in doing, which was learning about how to link business ideas of a product with an IT solution and how to do that in an efficient manner,” he explains.

He considers the main benefits of this certificate to be learning BPM frameworks supported by solid research and gaining insights into new ways of doing things. “It really fills in the gaps in your own knowledge and gives you a whole lot of confidence to strive forward in your career,” he says. Laurie has also been able to introduce his learnings into his gig at Mastercard.

When it comes to studying at QUT, Laurie enjoys the group work element of his course, as well as the real-world focus of the content – with theory and examples of real systems presented side by side. Students also get the opportunity to hear from the teaching staff’s industry network.

“This semester we’ve had guest speakers from industry, and they share their actual experiences,” he explains. “It’s terrific getting a connection from theory to real-world practice and being able to ask them questions.”

Turn complex systems into smooth services

Learn the tools to map, measure and improve end‑to‑end processes, and prove the impact fast.

Study a Graduate Certificate in Business Process Management

This story was first published by Careers with STEM on 24 September 2021