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AMB340 Services Marketing

This unit uses the core characteristics of service experiences as the framework to guide an exploration of strategies for the marketing of services domestically and internationally. Services marketing is an important growth area and students need to understand the unique aspects of the decision process for services and the appropriate application of services marketing principles to both the traditional elements of the marketing mix and the additional elements of the physical setting and processes of service delivery. This will be achieved by examining the application of marketing concepts, models and tools in services using case studies and practical experiences. Customer service planning and management, service quality management, and the pervading influence of relationship marketing are other critical topics which differentiate this unit within the marketing program.

Unit information

Unit code
AMB340
Faculty
QUT Business School
School/Discipline
Advertising, Marketing And Public Relations
Study area
Business
Credit points
12

Dates and locations

Teaching period Dates Locations
Semester 1, 2019 25 February 2019 - 21 June 2019 Gardens Point
Semester 2, 2019 22 July 2019 - 15 November 2019 Gardens Point
See all available class timetables for this unit

Fees

Commonwealth supported place (CSP) student contribution amount
2019: $1,369
Domestic fee-paying student fee
2019: $2,712
International student fee (excluding study abroad students)
2019: $3,744
Find out more about costs for study abroad students.

Guide to fees

Commonwealth supported place (CSP) student contribution amount
For Australian citizens, permanent visa holders and permanent humanitarian visa holders, and New Zealand citizens who study this unit:
  • as part of a QUT course and are eligible for a Commonwealth supported place (CSP)
  • as a cross-institutional student who has a Commonwealth supported place at their home university.
Domestic fee-paying student fee
For Australian citizens, permanent visa holders and permanent humanitarian visa holders, and New Zealand citizens, who study this unit:
  • as part of a QUT course and are not eligible for a Commonwealth supported place (CSP)
  • as part of a QUT course during Summer Semester
  • as a cross-institutional student who does not have a Commonwealth supported place at their home university
  • as a single-unit study student.
International student fee
For international students who study this unit:
  • as part of a QUT course
  • as a cross-institutional student.

Previous study requirements

Prerequisites
AMB240 or CTB240, and AMB201 or CTB201
Anti-requisites
MIB311
Equivalents
AMX340, CTB340

Guide to previous study requirements

Prerequisites
To enrol in this unit, you must have completed these prerequisite units (or have credit, advanced standing or exemption for them), or be able to demonstrate that you have equivalent background knowledge.
Anti-requisites
You can’t enrol in this unit if you have completed any of these anti-requisite units.
Co-requisites
To enrol in this unit, you must have already completed these co-requisite units, or you must enrol in them at the same time.
Equivalents
You can’t enrol in this unit if you have completed any of these equivalent units.
Assumed knowledge
We assume that you have a minimum level of knowledge in certain areas before you start this unit.

Unit outlines

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Disclaimer: Offer of some units is subject to viability, and information in these Unit Outlines is subject to change prior to commencement of the teaching period.

Semester 1, 2019