Trust Management: Unlocking a Unique Source of Competitive Advantage in the Digital Economy

Learn how to build and manage trust for a competitive edge.

Your expert facilitators Prof. Michael Rosemann and Prof. Terry Flew

Prof. Michael Rosemann is the Director of QUT’s Centre for Future Enterprise and a Professor for Innovation Systems, working on applied research projects related to revenue resilience, innovation (eco)systems, systemic ideation, process management and trust management.

As the previous Head of QUT’s Information Systems School he established the Woolworths Chair in Retail Innovation, the Brisbane Airport Chair in Airport Innovation and the PwC Chair in Digital Economy. He is currently heading a CISCO-funded, large project on ‘Trusted Retail Operations’.

Michael provides advice to senior executives from diverse industries such as telecommunication, finance, insurance, professional services, utility, retail, public sector, logistics and the film industry. He is the Chief Investigator of the global research project ‘trusted retail Operations’. Website:

Prof. Terry Flew is a Professor of Communication at QUT, and a Chief Investigator with the Centre for Behavioural Economics, Society & Technology.

Professor Flew has been the President of the International Communications Association (ICA) during 2019-2020, and in 2020 became a Distinguished Professor of the State Key Laboratory for Media Convergence and Communication at the Communications University of China.

He has advised several companies, including Cisco Systems, Telstra, Facebook, and Fairfax Media. He has recently been an expert advisor to the Department of Infrastructure, Transport, Regional Development and Communications on the future of media classification in Australia.

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