Overview
This course introduces the main concepts and techniques required to undertake a successful Business Process Improvement (BPM) project. Participants will be guided through a structured approach to business process lifecycle management, focusing on the process identification, analysis, and improvement phases. Students will learn a set of techniques for each of these phases to apply in real-world situations to improve business processes.
Evolve with QUTeX
For businesses and individuals looking to improve processes, understanding how to model business processes is essential. This course dives deeply into business process modelling, providing participants with comprehensive knowledge of the standard process modelling language: the Business Process Model and Notation (BPMN) language. Over four days, students will participate in real-world, practical exercises culminating in a final case study to put theoretical knowledge into practice.
What you will learn
Day 1: Introduction to Business Process Management + Basic process management with BPMN
Day 2: Advanced control flow modelling with BPMN + Comprehensive modelling exercise
Day 3: Qualitative and quantitative process analysis techniques + Process improvement and redesign principles
Day 4: BPMN chorography and conversion diagrams + Process Automation and Process Mining
Who should participate?
If you want to upskill your process modelling, analysis, and improvement capabilities, this comprehensive course is for you. It is especially relevant to business and executive personnel working with process modelling, BPM, and strategic development or improvement projects as well as IT professionals involved in process automation initiatives.
Your expert facilitator Professor Moe Thandar Wynn
Professor Moe Thandar Wynn is the Academic Director and Corporate Programs and Engagement for the School of Information Systems and the course coordinator of the Graduate Certificate in Business Process Management.
Prof Wynn completed her PhD in the area of workflow management, in particular, on the topic of process automation in 2007. Since then, Moe has carried out applied BPM research delivering outcomes for Australian partners in insurance, health, retail, transport, mining and utilities sectors. Her ongoing research work focuses in the specific areas of BPM; namely data quality, process analytics, robotic process automation. Moe has published over 70 peer-reviewed papers including 26 journal articles (Google h-index: 23, citations: 2500+). She co-designed the curriculum for the Graduate Certificate in BPM and co-developed and delivered continuing professional education courses.
Learn more about Professor Moe Thandar WynnCore concepts
Upon completion participants will;
- Understand Business Process Management concepts and lifecycles;
- Use various BPMN symbols to show an understanding of and model business processes (in the forms of collaborative and choreography diagrams);
- Identify business process issues through applying qualitative and quantitative process analysis techniques ;
- Understand and apply various process improvement principles;
- Appreciate the concept, benefits, and complexity of process automation; and
- Recognise different data-driven process analysis techniques.
Details
Where and when
Online
Virtual/Online via Microsoft Teams
- 14 - 15 June 2022 + 21 - 22 June 2022
Face to Face
QUT Gardens Point
2 George Street
Brisbane QLD 4001
- 8 - 11 November 2022
Certification
Participants will receive a “Certificate of Attendance” documenting their participation in the course.
Cost
| Registration Type | Cost (Face to Face) | Cost (Online) |
|---|---|---|
| Early Bird (close 4 weeks prior) | $3,168 (GST included) | $2,808 (GST included) |
| Standard (close 1 week prior) | $3,520 (GST included) | $3,120 (GST included) |
| QUT Alumni & Staff* (25% discount) | $2,640 (GST included) | $2,340 (GST included) |
| Group* (5 or more) | $3,168 per person (GST Included) | $2,808 per person (GST included) |
*For QUT staff or group registrations, please contact QUTeX for further instructions.
More details
Fees include:
- catering (face to face courses only);
- all course materials;
- additional readings;
- comprehensive feedback;
- instructions on how to prepare for the certification exam.
Certification and pathway to QUT award courses
This short course provides a recognised pathway to obtain advanced standing (credit) for an award unit within courses including the:
- Master of Business Process Management
- Master of Information Technology (BPM)
- Graduate Certificate in Business Process Management.
A QUT Certificate of Attainment is available if you pass the corresponding assessments, consisting of a QUT internal exam and a project-based assessment. This assessment option attracts an additional fee of $1,000 plus GST.
These assessments evaluate your knowledge of the materials covered in the course as well as your ability to apply that knowledge in real-life scenarios. In order to pass the assessments, it is expected you will need to spend additional time beyond the short course contact hours to review the materials taught and integrate them into real-life settings.
If you receive a certificate of attainment, enrol and are accepted in an award course, you will be granted advanced standing for the equivalent award unit.
After you successfully complete this short course, you will have 3-years in which to gain advanced standing.
For full details on our courses, including entry requirements, browse our study offerings.
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