Next start date 11 Jun 2019
Delivered Brisbane
Duration 4 days
Certification Certificate
Cost from $2992
Course overview
This 4-day course covers the main techniques required to undertake a business process improvement project. This course starts with an introduction to the main concepts of BPM, followed by a structured approach to business process lifecycle management, with a focus on the process identification, process analysis, and process improvement phases. For each of the BPM lifecycle phases covered, this course teaches a set of techniques commonly used to achieve desired process improvement outcomes and demonstrates their application to real-life processes.
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Given the importance of process modelling in a process improvement project, this course dedicates a significant amount of time covering the way in which business processes can be modelled using the standard process modelling language: the Business Process Model and Notation (BPMN) language. Numerous practical industry-informed exercises and a final case study help put into practice the content learned throughout the course.
Who should participate?
This course addresses the needs of individuals who want to strengthen and improve their process modelling, analysis, and improvement capabilities. The course is relevant to business personnel involved in process modelling and improvement projects, IT staff involved in process automation initiatives, and executives involved in BPM and strategic development projects.
Your expert facilitator Associate Professor Moe Thandar Wynn
Associate Professor Moe Thandar Wynn is the discipline Leader of Business Process Management Discipline (BPM) within the Science and Engineering Faculty at Queensland University of Technology. She is also the Academic Director, Corporate Programs and Engagement for the School of Information Systems and the course coordinator of the Graduate Certificate in Business Process Management.
A/Prof Wynn completed her PhD in the area of workflow management, in particular, on the topic of process automation in 2007. Since then, Moe has carried out applied BPM research delivering outcomes for Australian partners in insurance, health, retail, transport, mining and utilities sectors. Her ongoing research work focuses in the specific areas of BPM; namely data quality, process analytics, robotic process automation. Moe has published over 70 peer-reviewed papers including 26 journal articles (Google h-index: 23, citations: 2500+). She co-designed the curriculum for the Graduate Certificate in BPM and co-developed and delivered continuing professional education courses.
Core concepts
- learn the concept of Business Process Management and its lifecycle
- understand and model business processes (in the forms of collaborative and choreography diagrams) using various BPMN symbols
- be able to apply qualitative and quantitative process analysis techniques to identify issues in business processes
- understand various process improvement principles and apply them accordingly
- appreciate the concepts of process automation, including its benefits and complexity
- be exposed to various data-driven process analysis techniques.
Details
Where and when
QUT Gardens Point
2 George Street
Brisbane
Qld 4001
11-14 June 2019
29 Oct - 1 Nov 2019
Certification
Participants will receive a “Certificate of Attendance” documenting their participation in the course.
Cost
| Registration type | Cost |
|---|---|
| Standard registration | $3,520 (GST included) |
| QUT staff and students (25% discount) | $2,640 (GST included) |
| QUT alumni (15% discount) | $2,992 (GST included) |
| Group registration (5 or more) | 5% discount per person |
Registrations close 1 week prior to course start date.
More details
Fees include:
- catering
- all course materials
- additional readings
- comprehensive feedback
- instructions on how to prepare for the certification exam.
Certification and pathway to QUT award courses
This short course provides a recognised pathway to obtain advanced standing (credit) for an award unit within courses including the:
- Master of Business Process Management
- Master of Information Technology (BPM)
- Graduate Certificate in Business Process Management.
A QUT Certificate of Attainment is available if you pass the corresponding assessments, consisting of a QUT internal exam and a project-based assessment. This assessment option attracts an additional fee of $1,000 plus GST.
These assessments evaluate your knowledge of the materials covered in the course as well as your ability to apply that knowledge in real-life scenarios. In order to pass the assessments, it is expected you will need to spend additional time beyond the short course contact hours to review the materials taught and integrate them into real-life settings.
If you receive a certificate of attainment, enrol and are accepted in an award course, you will be granted advanced standing for the equivalent award unit.
After you successfully complete this short course, you will have 3-years in which to gain advanced standing.
For full details on our courses, including entry requirements, browse our study offerings.
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Contact
For more information about the course content, contact Dr Kanika Goel.
For all registration or payments queries, contact QUTeX.