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Registrations now open. Registrations close 2 weeks before course start date.

This course provides the strategic skills for yielding performance improvements and innovation by leading an entire business process management (BPM) program within an organisation. You'll learn the principles underlying BPM and apply these to develop a strategy for implementing and running BPM projects within an overarching program, and assessing their progress. You'll also learn how to secure support and dissolve resistance within the organisation.

Who should participate

This course is for directors, managers, BPM program or project managers, and process owners involved in strategic decision-making and project management. The course is also relevant for analysts and consultants involved in BPM initiatives.



QUT Gardens Point
2 George Street
Qld 4001


This course runs over three days, 9am-5pm each day.

Upcoming course dates:

  • Wednesday 13 - Friday 15 June 2018
  • Tuesday 27 - Thursday 29 November 2018


2018 fees

Registration type

Standard registration $2,640 (GST included)
QUT staff and students (25% discount) $1,980 (GST included)
QUT alumni (15% discount) $2,244 (GST included)
Group registration (5 or more) 5% discount per person (on top of any other discounts you're eligible for)

Fees include:

  • course materials
  • catering.

Advanced standing (credit) eligibility

A certificate of attainment is available if you pass a QUT internal exam and project-based assessment. This course is a recognised pathway into our Graduate Certificate in Business Process Management, and the certificate of attainment may grant you advanced standing for (credit) for the equivalent award unit.

This option has an additional fee of $1,000 (plus GST). You must apply for advanced standing within 3 years of finishing this course.


For more information about course content or assessment, contact Associate Professor Moe Wynn.

For registration or payments queries, contact Continuing Professional Education.

Registrations now open. Registrations close 2 weeks before course start date.

Strategic business process management (BPM) training provides the skills to manage BPM -oriented programs and projects.

Content at a glance

Day 1

  • Introduction to BPM.
  • Principles and value proposition of BPM.
  • BPM as a holistic ‘whole of organisation’ strategy.
  • Assessing the maturity of a BPM program.

Day 2

  • BPM strategic alignment: strategy BPM implications, metrics, voice of the customer.
  • BPM governance: roles, responsibilities, decision processes, standards, efficient measurement.

Day 3

  • The importance of people and culture for BPM success.
  • How to ‘sell’ BPM internally.
  • How to marry BPM technology with business needs.

Course outcomes

You'll receive a certificate of attendance documenting your participation in the course.

Registration info

Registrations now open. Registrations close 2 weeks before course start date.


You'll need to pay your fees online by credit or debit card.

FEE-HELP and HECS-HELP are not available for Continuing Professional Education courses.

QUT staff, student and alumni discounts

To receive the 25% discount for QUT staff or students, or the 15% discount for QUT Alumni, email Continuing Professional Education before you register to request a VIP discount code. QUT staff and students must use their QUT email account.


To cancel your registration, you must apply in writing to the course manager at Continuing Professional Education.

If you cancel at least 10 business days before the course commences, you'll receive a partial refund, i.e. the total fee minus a non-refundable $100 administration fee.

No registration refunds will be made after this time.

We reserve the right to cancel the course under certain circumstances, such as unavailability of staff. If this happens, we'll advise you as soon as possible, and give you a full refund. We are not responsible for any expenses you may have incurred if the course is cancelled.