Register your interest for future courses.

This course provides the strategic skills for yielding performance improvements and innovation by leading an entire business process management (BPM) program within an organisation. You'll learn the principles underlying BPM and apply these to develop a strategy for implementing and running BPM projects within an overarching program, and assessing their progress. You'll also learn how to secure support and dissolve resistance within the organisation.

Who should participate

This course is for directors, managers, BPM program or project managers, and process owners involved in strategic decision-making and project management. The course is also relevant for analysts and consultants involved in BPM initiatives.



QUT Gardens Point
2 George Street
Qld 4001


Dates for 2019 to be confirmed.


2018 registration pricing.

Registration type

Standard registration $2,640 (GST included)
QUT staff and students (25% discount) $1,980 (GST included)
QUT alumni (15% discount) $2,244 (GST included)
Group registration (5 or more) 5% discount per person (on top of any other discounts you're eligible for)

Fees include:

  • course materials
  • catering.

Advanced standing (credit) eligibility

Certification and pathway to QUT award courses

This short course provides a recognised pathway to obtain advanced standing (credit) for an award unit within courses including the:

A QUT Certificate of Attainment is available if you pass the corresponding assessments, consisting of a QUT internal exam and a project-based assessment. This assessment option attracts an additional fee of $1,000 plus GST.

These assessments evaluate your knowledge of the materials covered in the course as well as your ability to apply that knowledge in real-life scenarios. In order to pass the assessments, it is expected you will need to spend additional time beyond the short course contact hours to review the materials taught and integrate them into real-life settings.

If you receive a certificate of attainment, enrol and are accepted in an award course, you will be granted advanced standing for the equivalent award unit.

After you successfully complete this short course, you will have 3-years in which to gain advanced standing.

For full details on our courses, including entry requirements, browse our study offerings.


For more information about the course, contact Dr Kanika Goel.

Register your interest for future courses.

Strategic business process management (BPM) training provides the skills to manage BPM -oriented programs and projects.

Content at a glance

Day 1

  • Introduction to BPM.
  • Principles and value proposition of BPM.
  • BPM as a holistic ‘whole of organisation’ strategy.
  • Assessing the maturity of a BPM program.

Day 2

  • BPM strategic alignment: strategy BPM implications, metrics, voice of the customer.
  • BPM governance: roles, responsibilities, decision processes, standards, efficient measurement.

Day 3

  • The importance of people and culture for BPM success.
  • How to ‘sell’ BPM internally.
  • How to marry BPM technology with business needs.

Course outcomes

You'll receive a QUT Certificate of Attendance documenting your participation in the course.

Register your interest

Register your interest for future courses.

Register your interest

Email Dr Kanika Goel to register your interest for future courses.


You'll need to pay your fees online by credit or debit card.

FEE-HELP and HECS-HELP are not available for Continuing Professional Education courses.


To cancel your registration, you must apply in writing.

If you cancel at least 10 business days before the course commences, you'll receive a partial refund, i.e. the total fee minus a non-refundable $100 administration fee.

No registration refunds will be made after this time.

We reserve the right to cancel the course under certain circumstances, such as unavailability of staff. If this happens, we'll advise you as soon as possible, and give you a full refund. We are not responsible for any expenses you may have incurred if the course is cancelled.