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Overview

Registrations close 2 weeks before each course.

This course provides the strategic skills for yielding performance improvements and innovation by leading an entire business process management (BPM) program within an organisation. You'll learn the principles underlying BPM and apply these to develop a strategy for implementing and running BPM projects within an overarching program, and assessing their progress. You'll also learn how to secure support and dissolve resistance within the organisation.

Who should participate

This course is for directors, managers, BPM program or project managers, and process owners involved in strategic decision-making and project management. The course is also relevant for analysts and consultants involved in BPM initiatives.

Delivery

Where:

QUT Gardens Point
2 George Street
Brisbane
Qld 4001

When:

This course runs over two days: Monday and Tuesday, 9am-5pm.

  • Monday 27 - Tuesday 28 November 2017

Cost

Registration typeCost
Standard registration $1,540 (GST included)
QUT staff and students (25% discount) $1,155 (GST included)
QUT alumni (15% discount) $1,309 (GST included)
Group registration (5 or more) 5% discount per person (on top of any other discounts you're eligible for)

Fees include:

  • course materials
  • catering.

Contact

For more information about course content or assessment, contact Associate Professor Moe Wynn.

For registration or payments queries, contact Continuing Professional Education.


Registrations close 2 weeks before each course.

Strategic business process management (BPM) training provides the skills to manage BPM-oriented programs and projects.

Schedule

Day 1

Introduction to Business Process Management
  • Definitions and value proposition
  • Process environment
  • Origins of process management
  • Related disciplines
  • Understanding the fundamentals of organisational-wide BPM
  • Frameworks; to support current BPM capability assessment and build future BPM roadmaps
  • Selecting/developing an appropriate framework to guide you towards BPM success
BPM strategic alignment (part I)
  • Fundamentals of strategy
  • Linking strategy and BPM and the role that BPM plays in strategic planning
  • BPM and strategic management tools
BPM strategic alignment (part II)
  • Understanding BPM value and customising BPM methods to specific values
  • Different levels of BPM strategy alignment (process selection, vision, redesign principles, metrics)
  • Case study on BPM strategic alignment

Day 2

BPM governance (part I)
  • Fundamentals of BPM governance
  • The home of a BPM program
  • Case study: of the challenges of BPM governance
BPM governance (part II)
  • Different BPM governance roles and related models
  • Case study on BPM governance: challenges and solution
People and culture aspects of BPM
  • The role of people for BPM success
  • The role of culture and responsiveness to change
  • Importance of effectively communicating BPM
BPM methods
  • Setting up a whole-of-organisation BPM tool-kit
  • Overview of rapid BPM methodologies

Registration info

Registrations close 2 weeks before each course.

Registration closes two weeks before each course start date, unless sold out.

Payment

When you register for the course, you will create an account with us. You will be able to access your account, including your invoice, using your email address and password.

You'll need to pay your fees online by credit or debit card.

FEE-HELP and HECS-HELP are not available for Continuing Professional Education courses.

QUT staff, student and alumni discounts

To receive the 25% discount for QUT staff or students, or the 15% discount for QUT Alumni, email Continuing Professional Education before you register to request a VIP discount code. QUT staff and students must use their QUT email account.

Cancellation

To cancel your registration, you must apply in writing to the course manager at Continuing Professional Education.

If you cancel at least 10 business days before the course commences, you'll receive a partial refund, i.e. the total fee minus a non-refundable $100 administration fee.

No registration refunds will be made after this time.

We reserve the right to cancel the course under certain circumstances, such as unavailability of staff. If this happens, we'll advise you as soon as possible, and give you a full refund. We are not responsible for any expenses you may have incurred if the course is cancelled.