Register your interest for future courses.

This course introduces you to the principal areas of research support services provided in the context of academic and special libraries. It provides you with insights into the Australian research environment and equips you to further develop your knowledge and understanding of the different stages of the research lifecycle, including the scholarly publishing process, open access publishing, research repositories, impact measurement, open data and research data management.

Who should participate

  • Professionals who want to move into the specialised field of research support services.
  • Librarians in a variety of roles including liaison, information literacy and client support who want to develop skills and knowledge to better support researchers in academia, in government research institutes or in R&D.
  • Library and information science (LIS) students seeking an interesting elective subject (check with your academic institution about options for applying for course credit).



  • Online


Dates for future courses are to be confirmed.

Live online classes will be held during the evening.

Classes will be run using Blackboard Collaborate. If you can't attend the live class, an online recording will be available.


This course will be delivered as a web-based learning program with online sessions.

Your learning and study will take place on Blackboard Collaborate and social media.

We'll provide full instructions on how to access and use the web-based learning environment to all registered participants before the course.


Fees for future courses are to be confirmed. See 2016 fees for an indication of costs.

2016 fees

Fee type Cost
Standard fee $2,310 (GST included)
Australian Library and Information Association members (20% discount) $1,848 (GST included)
Australian Government Library Information Network members (20% discount)
$1,848 (GST included)
Students (25% discount) $1,733 (GST included)
QUT staff (25% discount) $1,733 (GST included)
QUT alumni (15% discount) $1,964 (GST included)
Group registration

If you're registering 5 or more staff from your institution, you'll receive a 5% discount on all registrations, on top of any other discounts that may apply.

If you're registering 10 or more staff from your institution, contact Kate Davis.

Credit eligibility

Academic credit

Your institution may grant formal course credit towards a qualification in library and information studies if you successfully complete the assessment in this course. Check with your academic institution about options for applying course credit.

For more information, contact Kate Davis.

Professional development points

This course can be used to earn points for the Australian Library and Information Association (ALIA) continuing professional development scheme. One hour of study is equivalent to one point, capped at 30 points per year.


For more information about course content or assessment, contact Gillian Hallam.

For registration or payment queries, contact Continuing Professional Education.

Register your interest for future courses.

Increasingly, academic and special libraries are being called upon to provide support services to researchers in their institutions. From data management to assessing impact, from open access publishing to grant preparation support, academic and special librarians are advancing into the research support space in order to provide specialised services and assistance to researchers at all points of the research lifecycle.

In this course, you'll explore the diverse angles of the research world, to introduce you to the drivers for change in the national research context, as well as the significant perspectives to be considered at the individual institutional level. The benefits and challenges of the open research agenda are examined in detail, as well as how new and emerging technologies offer new opportunities for research communication and evaluation. The course's learning activities encourage engagement with the tools and resources which are central to research data management and scholarly publishing.

The knowledge and skills acquired through this course will provide a firm foundation for employment as a library and information professional responsible for supporting the research culture and providing dedicated research support services within academic and research institutions.

International participants

This course is open to participants from Australia and around the world. It focuses on the Australian research environment.

All live online classes are scheduled in the evenings, Australian Eastern Standard Time (AEST), but all students can access a recording of the class to catch up.

Flexible learning

You'll have a range of facilitated, self-paced and real-time learning experiences that reflect our flexible approach to learning. You can tailor your learning to meet your needs and your schedule.

During this course, you'll be part of a community of learners. We emphasise discussion so you can explore and share key ideas. The primary tool for information exchange in this course is the Blackboard site, and social media will be used to facilitate discussion.

Course materials, lectures, workshops and readings introduce concepts and stimulate your thinking about principles, philosophy and theory. Guest lecturers provide context by exploring practical applications and implications, and activities and assessment are designed to foster critical engagement with course content.

Technology requirements

To participate in this course you'll need a:

  • reliable internet connection
  • computer or tablet to access live or recorded classes
  • headset for use during live classes.

Teaching team


Gillian Hallam is an adjunct professor with QUT. As an experienced educator and trainer, Gillian develops and delivers highly specialised academic and professional programs for the library and information services sector in Australia and overseas. She also provides consultancy services to academic, public and special libraries.

Administration, teaching and learning support

Kate Davis is the course coordinator for QUT's Master of Information Science. She is an experienced educator with expertise in online learning.

Register your interest

Register your interest for future courses.

Register your interest for future courses

Email Continuing Professional Education to register your interest for future courses, and we'll contact you when dates are confirmed and registrations open.


When you register for the course, you will create an account with us. You will be able to access your account, including your invoice, using your email address and password.

FEE-HELP and HECS-HELP are not available for Continuing Professional Education courses.


There are several discounts available. To claim your discount, enter the relevant VIP code on the payment summary page when you register.

Fee Type Discount amount VIP Code
Australian Library and Information Association members 20% 16RSSLALIA
Australian Government Library Information Network members 20% 16RSSLAGLIN
Students (any Australian tertiary institution) 25% 16RSSLSTUDENT


To cancel your registration, you must apply in writing to the course manager at Continuing Professional Education.

If you cancel at least 10 business days before the course starts, you'll receive a full refund, minus a $100 administration fee. No registration refunds will be made after this time.

We reserve the right to cancel the course under certain circumstances, such as unavailability of staff. If this happens, we'll advise you as soon as possible, and give you a full refund. We are not responsible for any expenses you may have incurred if the course is cancelled.

Substitute participants

If you can't attend and would like someone else to do the course in your place, you can transfer your registration up to 48 hours before the course starts.