Contact us


Register your interest for future courses.

The NESTT is a rapid process redesign methodology developed by QUT's business process management discipline. It combines approaches from diverse fields like process improvement, agile development, project management and design thinking into a unique methodology.

The NESTT is tailored for complex business processes that require transformational change in a short period. It's a people-focused approach with new ideation tools to ensure a comprehensive design space. User validation and business cases convert this design space into pragmatic solutions targeting the defined success measures.

QUT has conducted a number of successful redesign projects with the NESTT, leading to substantial organisational improvements.

Who should participate

This course is designed for business analysts, project managers, service owners and managers in business improvement units.



QUT Gardens Point
2 George Street
Qld 4001


Registrations are now closed for 2017.

Further courses are planned for 2018. Dates to be confirmed.


This course is part of our BPM training series. Other courses we offer are:

We also offer open online courses:


Registration fees to be confirmed.

2017 fees:

  • Standard fee: $2,640 (GST included)
  • QUT student fee (25% discount): $1,980 (GST included)
  • QUT staff and alumni fee (15% discount): $2,244 (GST included)

A further 5% discount is available for group registrations of 5 or more.

Fees include:

  • course materials
  • catering.


For more information about course content or assessment, contact Professor Michael Rosemann.

For all registration or payments queries, contact Continuing Professional Education.

Register your interest for future courses.

What is the NESTT?

The NESTT is a rapid process redesign methodology, developed by QUT, that facilitates accelerated process improvement in the stages of:

  • navigate
  • expand
  • strengthen
  • tune
  • take-off.

An integral and defining feature of the NESTT is the way physical space is used as part of the methodology. Each of the four walls and the floor of the workshop space carries specific semantics leading to a new process design experience.

Further information can be found at The NESTT.


The NESTT training will provide all participants with deep theoretical and practical insights into our rapid redesign methodology.


Day 1 of this course will embed the NESTT in the context of organisational change in an increasingly digital environment, sharing essential design elements and principles.

Day 2 will provide detailed insights into the main stages of the NESTT methodology with a focus on those approaches that are unique to the NESTT.

Day 3 will allow all participants to practice the NESTT methodology in the context of a real world scenario. During the day, an entire NESTT lifecycle will be executed, leaving the participants with a deep understanding and practical experiences of the deployment and design potential of the NESTT.

Day 1

  • The revenue resilient, high-speed organisation
  • NESTT philosophy
  • NESTT space
  • NESTT methodology: the design stage
  • How to select NESTT processes

Day 2

  • NESTT methodology: the innovation stage
  • Navigate
  • Expand
  • Strengthen
  • Tune
  • Take-off
  • NESTT methodology: the implementation stage
  • NESTT case studies
  • NESTT success factors

Day 3

  • NESTT case study

Register your interest

Register your interest for future courses.

Register your interest

Email Continuing Professional Education to register your interest for future courses, and we'll contact you when dates are confirmed and registrations open.

Before you register

When registrations are open, to request a discount code email Continuing Professional Education. You'll need to enter this code when you register.

To receive a code, you'll have to provide evidence of being a QUT staff member or student, QUT alumni.

QUT staff and students

Email from your QUT email account and state whether you're a staff member or a student in your email.

If you're a QUT staff member and QUT will pay your fees, you'll need the relevant account code and authorising officer details to complete your registration.

QUT alumni

In your email, state your student ID, or the course and year you completed it.


When you register for the course, you will create an account with us. You will be able to access your account, including your invoice, using your email address and password.

FEE-HELP and HECS-HELP are not available for Continuing Professional Education courses.


To cancel your registration, you must apply in writing to the course manager at Continuing Professional Education.

If you cancel at least 10 business days before the course commences, you will receive a partial refund, i.e. the full fee minus a non-refundable $100 administration fee.

No registration refunds will be made within 10 business days of the course starting.

We reserve the right to cancel the course under certain circumstances, such as low registration numbers. If this happens, we will advise you as soon as possible, and give you a full refund. We are not responsible for any expenses you may have incurred if the course is cancelled.