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Overview

Register your interest for 2018 courses.

This course offers an in-depth understanding of the strategic quality and safety issues confronting health managers and an understanding of the approaches required to address these issues.

It will equip you with an understanding of quality management in health and give you the skills and ability to develop a quality management program within a clinical governance framework.

Who should participate

This course is ideal for you if you're a postgraduate student studying for further health qualifications, or a professional wishing to formalise your qualifications.

Delivery

Where:

QUT Kelvin Grove
Victoria Park Road
Kelvin Grove
Qld 4059

When:

Course dates for 2018 are to be confirmed.

Details:

This course is delivered as an intensive 4-day short course.

You can complete the workshop modules only, or choose to also complete the optional assessment module.

Cost

Fees for 2018 are to be confirmed. See 2017 fees for an indication of costs.

2017 fees

Standard registration

  • Workshop modules only: $2,016.80 (GST included)
  • Workshop and assessment modules: $2,521 (GST included)

Early-bird discount

10% early-bird discount.

  • Workshop modules only: $1,815.12
  • Workshop and assessment modules: $2,268.90

Australasian College of Health Service Managers (ACHSM) discount

Australasian College of Health Service Managers (ACHSM) members receive a 15% discount.

  • Workshop modules only: $1,714.28 (GST included)
  • Workshop and assessment modules: $2,142.85 (GST included)

Credit eligibility

If you successfully complete the assessment module, you are able to apply for credit (advanced standing) towards some postgraduate award courses.

Contact

For more information about course content or assessment, contact the course coordinator, Paula Bowman.


Register your interest for 2018 courses.

Content

This course covers:

  • contemporary quality management concepts
  • healthcare governance, including patient safety
  • clinical risk management
  • measuring health care performance
  • quality improvement programs, methods and tools
  • change management approaches.

Course materials

You'll receive reference texts and online access to databases through Blackboard or the QUT Library. No textbook is required.

Outcomes

After completing this course, you should be able to:

  • discuss the underlying concepts and principles of quality management in health care including clinical governance
  • develop quality management programs and design criteria audits to evaluate health services using quality management tools
  • understand the health organisation accreditation process including standards and survey cycles
  • understand outcome performance measures, clinical audit and use data to improve outcomes
  • understand the concepts of clinical credentialing and profiling within a clinical quality framework
  • examine and discuss issues relating to administrative and clinical data quality, documentation and safety within an increasingly electronic environment
  • understand root concepts of risk management, root cause analysis and organisational change management necessary to implement process change.

If you complete the workshop you'll receive recognition of your participation. If you also successfully complete the assessment, you'll receive a certificate of completion.

Register your interest

Register your interest for 2018 courses.

Future courses

To register your interest for 2018 courses, contact the School of Public Health and Social Work Corporate Programs.

Payment

To register for the course, pay your fees online by credit card, cheque and BPAY. There is an option to pay via invoice, if payment by the previous options are not possible.

FEE-HELP and HECS-HELP are not available for professional development courses.

Australasian College of Health Service Managers (ACHSM) members

Australasian College of Health Service Managers (ACHSM) members receive a 15% discount. Provide your ACHSM membership number to receive your discount.

Terms and conditions

We reserve the right to cancel or reschedule the course if insufficient registrations are received, or if the course leader or venue becomes unavailable due to circumstances beyond its control. Should this occur, we will endeavour to provide participants as much notice as possible. If we are required to cancel or reschedule the course a full refund will be paid to the participant if a substitution of dates is convenient for the attendee.

Cancellations

You will be charged a cancellation fee of 10% if you cancel less than 14 days before event. All cancellations or variations to registration must be made in writing to Paula Bowman.

Substitute participants

Substitute participants are welcome in lieu of cancellation up to the scheduled course date. QUT must be advised of any substitute participants prior to course commencement. Substitution of participants will not incur a fee.