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Registrations opening soon.

Why do some leaders and some teams see problems not as problems, but as opportunities for new and better solutions? How can we apply this attitude, sharpen our knowledge and skills, and co-create and implement better ways of working with our stakeholders?

Design thinking offers a powerful and accessible methodology and toolkit to embrace service transformation.

Taking a design-thinking and action approach to stimulate, develop, prototype and test new solutions, creates benefits for customers and makes work more exciting, productive and rewarding for the people who work in organisations.

Who should participate

This one-day workshop is for team leaders and managers seeking to foster a problem-solving culture, translate existing service issues into positive customer outcomes, and create a stimulating and constructive work environment for their team members.




QUT Executive Education Centre
B Block, Level 4
QUT Gardens Point
2 George St
Qld 4001


Registrations are opening soon for Brisbane: Thursday, 15 February 2018, 9am-4.30pm.


This full-day workshop, called a 'breakthrough day', is part of our QUT EX Short Course programs:

QUT EX brings together corporate and government professionals at intensive workshops that showcase the latest research from our QUT Graduate School of Business and address complex challenges facing leaders, managers and executives today.


Costs for Brisbane and Canberra workshops are the same.

Registration typeCost
Standard registration $850 (GST included)
Alumni registration $725 (GST included)
Group registration (3 or more) $725 (GST included) per person

Fees include:

  • course materials
  • morning tea, lunch and afternoon tea.

Corporate membership entitlements

Corporate members of Business Connect Brisbane and Canberra are entitled to reserved seating at our workshops and other bonuses. See our Business Connect corporate packages to find out more about membership.


For more information about course content, contact our QUT EX Short Courses team.

For registration or payments queries, contact Continuing Professional Education.

Registrations opening soon.


From this workshop you will:

  • gain a better understanding of how to view situations from a view of abundance
  • explore and learn how to apply a design mindset and behaviour that generates energy and constructive potential
  • learn to build solutions based on design thinking and action
  • build your skills and confidence to undertake service delivery innovation for the benefit of your customers and your organisation.


Dr Judy Matthews

Dr Judy Matthews is a regular facilitator in QUT’s Executive Master of Business in Complex Program Leadership, MBA and Executive MBA, and various corporate leadership programs. Judy works with individuals, groups and organisations to improve their understanding and practice of effective leadership and management of people. She specializes in helping organisations develop their knowledge and skills in applying creativity, innovation and knowledge management to address organisational issues.

Registration info

Registrations opening soon.


When you register for the course, you will create an account with us. You'll be able to access your account to enroll into other courses..

FEE-HELP and HECS-HELP are not available for Continuing Professional Education courses.

Registrations are not complete until all fees are paid in full.


If you can't attend a workshop you can send someone else in your place at no additional cost. Due to the preparation required for the workshops, you must notify Continuing Professional Education of any substitutions at least four working days before each workshop.


If you want to cancel your registration, email Continuing Professional Education at least 14 days before the workshop and you'll receive credit towards any future event held by QUT Graduate School of Business in the next 12 months.