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Overview

Registrations close 2 weeks before the course start date.

This 4-day course covers the main techniques required to undertake a business process improvement project. This course starts with an introduction to the main concepts of BPM, followed by a structured approach to business process lifecycle management, with a focus on the process identification, process analysis, and process improvement phases. For each of the BPM lifecycle phases covered, this course teaches a set of techniques commonly used to achieve desired process improvement outcomes and demonstrates their application to real-life processes.

Who should participate

This course addresses the needs of individuals who want to strengthen and improve their process modelling, analysis, and improvement capabilities. The course is relevant to business personnel involved in process modelling and improvement projects, IT staff involved in process automation initiatives, and executives involved in BPM and strategic development projects.

Delivery

Where:

QUT Gardens Point
2 George Street
Brisbane
Qld 4001

When:

This course runs over four days from 9am - 5pm daily

  • Tuesday 5 - Friday 8 June 2018
  • Tuesday 13 - Friday 16 November 2018

Cost

Registration typeCost
Standard registration $3,520 (GST included)
QUT staff and students (25% discount) $2,640 (GST included)
QUT alumni (15% discount) $2,992 (GST included)
Group registration (5 or more)5% discount per person (on top of any other discounts you're eligible for)

Fees include:

  • course materials
  • catering.

Contact

For more information about course content or assessment, contact Moe Wynn.

For all registration or payments queries, contact Continuing Professional Education.


Registrations close 2 weeks before the course start date.

Given the importance of process modelling in a process improvement project, this course dedicates a significant amount of time covering the way in which business processes can be modelled using the standard process modelling language: the Business Process Model and Notation (BPMN) language. Numerous practical industry-informed exercises and a final case study help put into practice the content learned throughout the course.

Content at a glance

Day 1

  • Introduction to BPM.
  • Process identification (value chains, process architecture, process portfolio).
  • Introduction to process modelling.
  • Basic control-flow modelling with BPMN.

Day 2

  • Activity markers (sub-process, multi-instance, loop, ad-hoc) and repetition.
  • Basic event handling (timer, message, event-based gateway).
  • Exception handling (interruptions, terminate, error, compensate, cancel, transactions).
  • Comprehensive modelling exercise.

Day 3

  • Qualitative process analysis techniques.
  • Quantitative process analysis techniques.
  • Process improvement.
  • Process re-design principles.

Day 4

  • BPMN choreography and conversation diagrams.
  • Process automation.
  • Process mining.
  • Case study exercise.

Certification

All completing participants receive a certificate of attendance.

Registration info

Registrations close 2 weeks before the course start date.

Payment

You'll need to pay your fees online by credit or debit card.

FEE-HELP and HECS-HELP are not available for Continuing Professional Education courses.

QUT staff, student and alumni discounts

To receive the 25% discount for QUT staff or students, or the 15% discount for QUT Alumni, email Continuing Professional Education before you register to request a VIP discount code. QUT staff and students must use their QUT email account.

Cancellation

To cancel your registration, you must apply in writing to the course manager at Continuing Professional Education.

If you cancel at least 10 business days before the course commences, you will receive a partial refund, i.e. the full fee minus a non-refundable $100 administration fee.

No registration refunds will be made within 10 business days of the course starting.

We reserve the right to cancel the course under certain circumstances, such as low registration numbers. If this happens, we will advise you as soon as possible, and give you a full refund. We are not responsible for any expenses you may have incurred if the course is cancelled.