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This 4-day course covers the main techniques required to undertake a business process improvement project. This course starts with an introduction to the main concepts of BPM, followed by a structured approach to business process lifecycle management, with a focus on the process identification, process analysis, and process improvement phases. For each of the BPM lifecycle phases covered, this course teaches a set of techniques commonly used to achieve desired process improvement outcomes and demonstrates their application to real-life processes.

Who should participate

This course addresses the needs of individuals who want to strengthen and improve their process modelling, analysis, and improvement capabilities. The course is relevant to business personnel involved in process modelling and improvement projects, IT staff involved in process automation initiatives, and executives involved in BPM and strategic development projects.



QUT Gardens Point
2 George Street
Qld 4001


Dates for 2019 to be confirmed.


2018 registration pricing.

Registration typeCost
Standard registration $3,520 (GST included)
QUT staff and students (25% discount) $2,640 (GST included)
QUT alumni (15% discount) $2,992 (GST included)
Group registration (5 or more)5% discount per person (on top of any other discounts you're eligible for)

Fees include:

  • course materials
  • catering.

Advanced standing (credit) eligibility

Certification and pathway to QUT award courses

This short course provides a recognised pathway to obtain advanced standing (credit) for an award unit within courses including the:

A QUT Certificate of Attainment is available if you pass the corresponding assessments, consisting of a QUT internal exam and a project-based assessment. This assessment option attracts an additional fee of $1,000 plus GST.

These assessments evaluate your knowledge of the materials covered in the course as well as your ability to apply that knowledge in real-life scenarios. In order to pass the assessments, it is expected you will need to spend additional time beyond the short course contact hours to review the materials taught and integrate them into real-life settings.

If you receive a certificate of attainment, enrol and are accepted in an award course, you will be granted advanced standing for the equivalent award unit.

After you successfully complete this short course, you will have 3-years in which to gain advanced standing.

For full details on our courses, including entry requirements, explore our study offerings.


For more information about the course, contact Dr Kanika Goel.

Register your interest for future courses.

Given the importance of process modelling in a process improvement project, this course dedicates a significant amount of time covering the way in which business processes can be modelled using the standard process modelling language: the Business Process Model and Notation (BPMN) language. Numerous practical industry-informed exercises and a final case study help put into practice the content learned throughout the course.

Content at a glance

Day 1

  • Introduction to BPM.
  • Process identification (value chains, process architecture, process portfolio).
  • Introduction to process modelling.
  • Basic control-flow modelling with BPMN.

Day 2

  • Activity markers (sub-process, multi-instance, loop, ad-hoc) and repetition.
  • Basic event handling (timer, message, event-based gateway).
  • Exception handling (interruptions, terminate, error, compensate, cancel, transactions).
  • Comprehensive modelling exercise.

Day 3

  • Qualitative process analysis techniques.
  • Quantitative process analysis techniques.
  • Process improvement.
  • Process re-design principles.

Day 4

  • BPMN choreography and conversation diagrams.
  • Process automation.
  • Process mining.
  • Case study exercise.

Course outcomes

You'll receive a QUT Certificate of Attendance documenting your participation in the course.

Register your interest

Register your interest for future courses.

Register your interest

Email Dr Kanika Goel to register your interest for future courses.


You'll need to pay your fees online by credit or debit card.

FEE-HELP and HECS-HELP are not available for Continuing Professional Education courses.


If you cancel at least 10 business days before the course commences, you will receive a partial refund, i.e. the full fee minus a non-refundable $100 administration fee.

No registration refunds will be made within 10 business days of the course starting.

We reserve the right to cancel the course under certain circumstances, such as low registration numbers. If this happens, we will advise you as soon as possible, and give you a full refund. We are not responsible for any expenses you may have incurred if the course is cancelled.