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Registrations close 2 weeks prior to course start date.

This four-day course covers main process data analysis techniques that are effective for extracting useful insights about your business processes. This course starts with an introduction to the concept of BPM (business process management) and its life cycle with a focus on the process monitoring and controlling phase. The course will then introduce the concept of process data analysis (process mining) and explain in detail the different types of process mining techniques including process discovery, conformance checking, performance analysis, and resource analysis.

Who should participate

This course addresses the needs of individuals who want to strengthen and improve their business process data analysis skills for the purpose of improving their business processes. The course is relevant to business personnel involved in process analysis projects, process improvement projects, and executives involved in BPM and strategic development projects.



QUT Gardens Point
2 George Street
Qld 4001


This course runs over four days from 9am - 5pm daily

Tuesday 26 - Friday 29 June 2018

Monday 19 to Thursday 22 November 2018


Registration typeCost
Standard registration $3,520 (GST included)
QUT staff and students (25% discount) $2,640 (GST included)
QUT alumni (15% discount) $2,992 (GST included)
Group registration (5 or more) 5% discount per person (on top of any other discounts you're eligible for)

Fees include:

  • course materials
  • catering


For more information about course content or assessment, contact Moe Wynn.

For all registration or payments queries, contact Continuing Professional Education.

Registrations close 2 weeks prior to course start date.

You will have the opportunity to conduct hands-on practice with a number of process mining tools to apply the theoretical knowledge learned throughout the course. This course will cover challenges and pitfalls faced by process data analysts, including data quality issues, stakeholders and end-user engagement, and the danger of naive interpretation of analysis results.

Content at a glance

Day 1

  • Introduction to BPM and BPM lifecycle
  • Process mining overview
  • Event log preparation
  • Introductions to process data analysis tools

Day 2

  • Process discovery
  • Conformance checking
  • Hands-on practice

Day 3

  • Resource analysis
  • Performance analysis
  • Hands-on practice

Day 4

  • Process mining methodology
  • Quality of process data
  • Case study

All completing participants receive a "Certificate of Attendance".

Registration info

Registrations close 2 weeks prior to course start date.


You'll need to pay your fees online by credit or debit card.

FEE-HELP and HECS-HELP are not available for Continuing Professional Education courses.

QUT staff, student and alumni discounts

To receive the 25% discount for QUT staff or students, or the 15% discount for QUT Alumni, email Continuing Professional Education before you register to request a VIP discount code. QUT staff and students must use their QUT email account.


To cancel your registration, you must apply in writing to the course manager at Continuing Professional Education.

If you cancel at least 10 business days before the course commences, you will receive a partial refund of the full fee minus a non-refundable $100 administration fee.

No registration refunds will be made after this time.

We reserve the right to cancel the course under certain circumstances, such as low registration numbers. If this happens, we will advise you as soon as possible, and give you a full refund. We are not responsible for any expenses you may have incurred if the course is cancelled.