Design Thinking for Improved Service Delivery

Design customer-centric service experiences that excite your customer.

Your expert facilitator Dr Judy Matthews

Dr Judy Matthews is a regular facilitator in QUT’s MBA, Executive MBA, and various corporate leadership programs. Judy works with individuals, groups and organisations to improve their understanding and practice of effective leadership and management of people. She specializes in helping organisations develop their knowledge and skills in applying creativity, innovation and knowledge management to address organisational issues.

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