What is design thinking in business? Thinking like a designer helps many leaders to create solutions to the even the most complex of customer-facing challenges. In today’s real world, the customer is key. Whether they’re a stakeholder, partnering business or a client, having the ability to think from a human point of view and bring together what they want is essential for organisations who are adapting to new client and stakeholder needs.
Design thinking encompasses a solution-based approach to solving project and workplace challenges, allowing leaders to innovate between what is practical and what is possible.
Evolve with QUTeX
Professionals who learn new capabilities and develop their design thinking skills with QUTeX have real world experience and innovative strategies they can bring to their workplace challenges. With Design Thinking for Improved Service Delivery you’ll develop real world tools and techniques to undertake genuine service transformation in your organisation. This workshop takes you through design thinking steps, encompassing a solution-based approach to solving project and workplace challenges, allowing you to innovate between what is practical and what is possible.
Who should participate?
This one-day workshop has been designed for business leaders and managers seeking to foster a problem-solving and constructive workplace culture and who have an interest in improving their organisation’s services for positive customer outcomes.