Customer Centric Service Blueprinting

Learn design strategies and develop the skills and capabilities to help you build internal capacity that enables innovation and brings new services to life.

Your expert facilitator Dr Tony Peloso

Dr Tony Peloso is an expert corporate facilitator. He works with service strategy teams, senior strategy teams and graduate and Executive MBA cohorts. He has worked as an Associate Professor at Arizona State University, and now at QUT.

Tony has co-delivered a long-term service blueprinting program at Honeywell Aeronautical and also delivers as a business coach in the Stanford Executive Education Leading Change and Organisational Renewal Program.

Tony has strong expertise in strategic thinking, innovation, creative processes, and strategy implementation. His research interests include organisational climates, trend analysis and leadership drivers of employee and customer experience.