Cancelling or transferring your test date

You can request to cancel or transfer your test date. There is an administrative fee for cancelling or transferring test dates:

  • $50 to transfer your test date
  • $80 to cancel your test.

You must submit the request form and any supporting documentation in full to the centre for consideration.

We will notify you within one week if your test date transfer or cancellation has been approved.

Cancelling your test

To submit your request for a refund, complete the request for refund or test date transfer form(PDF file, 68.5 KB) .

If you cancel your test at least five weeks before the test date, you will receive a full refund, minus the administrative fee.

If you do not give at least five weeks' notice before the test date, you must meet the guidelines for serious cause or you will not receive a refund of your test fees.

Transferring your test date

If you need to transfer your test date, you must choose a new test date within three months of the original test date.

To request a transfer of your test date, complete the request for refund or test date transfer form(PDF file, 68.5 KB) .

If your request is approved, you must pay a $50 administrative fee. You can pay the transfer fee via QUTPay or pay at the QUT IELTS test centre.

If you want to transfer your test date, you should request it at least five weeks before the test.

If you do not give at least five weeks' notice, you must meet the guidelines for serious cause or you will not be able to transfer your test date.

Serious cause

Examples of serious cause include:

  • serious illness or injury
  • hospital admission
  • bereavement
  • hardship or trauma
  • military service.

You must be able to provide proof to support your request to cancel or transfer your test date. This proof can be:

  • a medical certificate from a qualified medical practitioner
  • a death certificate
  • a police report.

We will not accept statutory declarations or certificates signed by family members.

If you meet the guidelines for serious cause, you must submit your request for cancellation or test date transfer no more than five days after your test date.

On the day of the test

You will not receive a refund if you:

  • are absent or late for your test
  • do not complete all four components of your test
  • leave the room during the test without permission.

You cannot apply to transfer or cancel your test if you have started or completed your IELTS test.

Contacts

IELTS test centre

  • Postal address:
    QUT IELTS test centre - QUT International College
    P Block, QUT Kelvin Grove, Victoria Park Road
    Kelvin Grove, QLD, 4059