Head of Discipline: Professor Alistair Barros
Professor Alistair Barros' research focusses on the development of novel business design utilising services in different industries, service-based IT architecture and the technical analysis of systems for identifying and validating new designs. He has worked extensively with SAP, government departments and industry partners including Bank of Queensland and Suncorp.
Global leaders in the field
QUT is one of the leading Australian institutions for Information Systems. We are known for our uncompromising focus on rigorously conducted and highly relevant research, which provides immediate value to students and industry partners.
Service science is about the study of services, service delivery systems and service-based technologies.
It provides a dedicated focus across organisations, industries, digital ecosystems and the web on the:
- innovations of services
- theoretical foundations
Why study services?
- big data
- business processes
- computing infrastructure
- middleware platforms
- smart phones
- software applications.
- service-oriented architecture
- cloud computing mobile computing and smart devices
- the Internet of Things
- global business networks
- social media and networks.
Our discipline is responsible for teaching undergraduate and masters degrees across a broad spectrum of topics related to information systems, including:
- corporate and cloud information systems
- digital disruption and innovation
- design thinking
- enterprise architecture and systems
- mobile and pervasive systems.
- business strategy and digital competency
- design-led innovation and digital transformation
- service languages/techniques (e.g. USDL) and methods (e.g. Enterprise Architecture)
- service platforms and ecosystems
- social media, social networks and digital communities
- ubiquitous computing, smart devices and multimedia.
Static and dynamic code analysis to support the re-engineering of large enterprise software as demand-based cloud or web services. This involves the extraction, visualisation and clustering analysis of software dependencies (structural relationships and interactions) of large software systems, interfaces
Design science capabilities related to extending architecture frameworks which capture and align business and IT systems in single or multi-organisational enterprises (TOGAF/Archimate method).
Analysis and integration of personal, organisational and contextual data, using:
- multi-media and mobile services
- video/audio data analysis
- consumer context analysis (e.g. emotion detection)
- intelligent agents for service interactions
- decision support.
Design science capabilities related to the modelling of human to automated services inclusive of business and technical, functional and non-functional, aspects (USDL language).
This is relevant for service modelling and cataloguing used in systems design and service delivery platform applications notably in the public sector (Department of Human Services).
Design, implementation and experimentation next-generation service delivery applications involving both commercial firms and open communities, and exploiting service co-creation capabilities of social media platforms.
Applications areas relate to banking (Bank of Queensland, Suncorp) and emergency medicine (Emergency Medicine Foundation).
Design-led innovation methods in action research frameworks in various sectors with significant digital disruptions (e.g. Australia Post, Urban Utilities and Department of Human Services)
This project aims to develop a deeper understanding of the potential of increased connectedness between customers; specifically for organisations in the services sector. The massive uptake of social technologies demonstrates the high demand for connectedness. However, to date, corporations and their
customers have insufficient means to utilise such communities.
Through the banking sector, the project's outcomes intend to show how digital communities can improve the delivery of services and facilitate new co-delivery and brokerage models.
Legacy2Service: A novel, model-driven technique for re-engineering on-demand software services out of legacy applications
The proliferation of software-as-a-service applications from 'dotcom' players is raising expectations that other industries will make their critical desktop and mainframe software available as web-enabled software-as-a- service and mobile apps. However, manually re-engineering legacy software is notoriously
costly and frequently unsuccessful.
This project will make it easier and quicker to turn stand-alone programs into online services by automating much of the process. Specifically, it will develop tools for:
- analysing program code to identify points to implement service interfaces
- displaying existing and new code dependencies visually
- help with design and implementation of new software layers that link legacy services to the web.
Are you looking to study at a higher or more detailed level? We are currently looking for students to research topics at a variety of study levels, including PhD, Masters, Honours or the Vacation Research Experience Scheme (VRES).
View our student topics
We host an expert team of researchers and teaching staff, including Head of School and discipline leaders. Our discipline brings together a diverse team of experts who deliver world-class education and achieve breakthroughs in research.