Business Process Management
Innovating business processes
Dr Wasana Bandara leads the research group on Human Centric Business Process Management; one of the first research groups dedicated to understanding how to design and execute process improvements and innovations that are less resisted and have more impact for stakeholders across private and public sectors, in developed and developing nations.
Innovating modern day work practice
Dr Erik Poppe looks at how technical support for human work practice can be improved using gaming technology and novel user interfaces. His research could be applied by organisations for better customer experiences by reducing waiting times and service costs for things like for hospital treatments or insurance claim payouts.
Discipline Leader: Associate Professor Moe Thandar Wynn
Associate Professor Moe Thandar Wynn is a pioneer in industry-informed process mining research in Australia: a specialised form of data-driven process analytics where data from an organisation’s IT systems is analysed to uncover the real behaviour and performance of business operations. Moe’s work has pinpointed inefficiencies and derived concrete improvements for major organisations.
Head of School: Professor Arthur ter Hofstede
Professor Arthur ter Hofstede has been one of the main drivers behind the YAWL and Workflow Patterns initiatives. He has made significant contributions to process mining research in the areas of performance analysis and data quality, notably in event log imperfection patterns, which enables a systematic approach to data cleaning.
Quality data for quality decision making
Dr Robert Andrews looks at how identifying and quantifying process-data quality can improve data-driven decision making. His research could be applied to business process improvement and risk management in areas such as emergency department patient flows and insurance claims payouts.
Unlocking the full potential of business processes
Dr Chun Ouyang has recently established research in a new inter-disciplinary initiative: the deployment of business process automation as a service in the cloud, which will be a key BPM solution for many organisations moving forward.
Process analytics: exploiting and protecting data
Dr Suriadi Lim is developing new process improvement algorithms to address some of the complex problems in today’s fast-changing business environment. His research outcomes have been successfully applied in multiple industry domains, including the finance, health, and mining sectors.
We're one of only a handful of universities in the world that offers a dedicated masters course in BPM. The key distinguishing factors of our BPM education are:
- a solid curriculum through staff contribution
- established and popularised research findings
- industry developments from our research and industry connections.
Our accredited Graduate Certificate in BPM has been designed to meet the needs of full-time working industry professionals who want to up-skill in BPM.
You will develop the necessary skills, knowledge and values to manage business activities through innovative and evidence-based BPM practices, giving you the opportunity to enhance the business practices of your organisation.
Associate Professor Marcello La Rosa
This project aims to develop an innovative approach to create and update as necessary the large collection of business process models that represent a complex organisation, so that this collection captures the actual way in which the organisation performs its business processes.
Deploying theoretical, conceptual and empirical research, this project aims to capitalise on the value hidden in large process data, as recorded in event logs. The approach is intended to be implemented in an open-source technology to facilitate advanced investigations and predictions that can ultimately lead to better strategic decision-making. This technology also has the potential to become a research-enabling tool for the large research community in business process management.
Some of our other funded research projects delivering outcomes for industry are:
- QLD Accelerate Partnership: Exposing Insurance Claims Processing Impediments, 2014 - 2017
- Brisbane Airport Corporation: Analytics for Major Project Risk and Opportunity Management, 2016 - 2017
- Cooperative Research Centre on Optimal Resource Extraction (CREore): Data-Driven Models, 2017 - 2018.
- Motor Accident Insurance Commission, Queensland Ambulance Service: Pre-Hospital Retrieval and Transport Process Analysis, 2018-2019.
Some of the projects we are contributing to with other disciplines and institutions are:
- Towards engineering behavioural research design systems, 2015-2017
- Business process decomposition, 2013-2015
Are you looking to study at a higher or more detailed level? We are currently looking for students to research topics at a variety of study levels, including PhD, Masters, Honours or the Vacation Research Experience Scheme (VRES).View our topics
We host an expert team of researchers and teaching staff, including Head of School and discipline leaders. Our discipline brings together a diverse team of experts who deliver world-class education and achieve breakthroughs in research.