Science and Engineering

Service science



Service-based industries have become the biggest and fastest-growing sector in the world, and services research has become a critical research area.

Our discipline draws its inspiration and expertise from diverse areas and developments, which provide a dedicated focus on the theoretical foundations, applications, technologies and the innovations of services across organisations, industries, ubiquitous computing environments and the web.


Our research has made significant contributions to QUT's Excellence in Research for Australia (ERA) ratings. We received a 3 (at world standard) in library and information studies, and computer software.

ERA (Excellence in Research for Australia) evaluates the quality of research undertaken in Australian universities against national and international benchmarks.

Research expertise

A key area of interest for our discipline is the relationship between services and information and communication technology (ICT). The biggest ICT trends and disruptions of the last ten years have been based in services or have seriously impacted services, for example the growth of service-oriented architecture and software-as-a-service (SaaS), and the focus on service aspects in the business of cloud computing, mobile computing and smart devices, the Internet of Things, global business networks, and social media and networks.

Our research areas include:

  • business strategy and digital competency
  • design-led innovation and digital transformation
  • service languages/techniques (e.g. USDL) and methods (e.g. enterprise architecture)
  • service platforms and ecosystems
  • cloud computing and middleware services
  • social media, social networks and digital communities
  • ubiquitous computing, smart devices and multimedia.


The Category 1 funded research projects we are currently leading are:

Transforming banking service delivery through connected communities

Project leader
Professor Alistair Barros
Project summary

This project aims to develop a deeper understanding of the potential that the increased connectedness between customers has for organisations in the services sector. The massive uptake of social technologies demonstrates the high demand for connectedness. However, to date corporations and their customers have insufficient means to utilise such communities.

Using the banking sector as an example, the project's outcomes intend to show how digital communities can improve the delivery of services and facilitate new co-delivery and brokerage models.

Legacy2Service: A novel, model-driven technique for re-engineering on-demand software services out of legacy applications

Project leader
Professor Alistair Barros
Project summary

The proliferation of software-as-a-service applications from "dotcom" players is raising expectations that other industries will make their critical desktop and mainframe software available as web-enabled software-as-a-service and mobile apps. However, manually re-engineering legacy software is notoriously costly and frequently unsuccessful.

This project will make it easier and quicker to turn stand-alone programs into online services by automating much of the process. Specifically, it will develop tools: for analysing program code to identify points to implement service interfaces; for displaying existing and new code dependencies visually; and, to help design and implement new software layers that link legacy services to the web.

Interdisciplinary and inter-institution projects

Some of the projects we are contributing to with other disciplines and institutions are:

  • The Women's Wellness after Cancer Program, 2014-2016.

Student topics

Are you looking to further your career by pursuing study at a higher and more detailed level? We are currently looking for students to research these topics:


School of Information Systems

  • Level 8, P Block, Science and Engineering Centre
    Gardens Point