Science and Engineering

Business process management


What is business process management (BPM)?

BPM is a research discipline that combines business and IT perspectives with the ultimate goal of improving an organisation’s business operations and inter-organisational value chains.

It sets out to increase the effectiveness and efficiency of an organisation, is a significant contributor to an organisation's overall performance and competitiveness, and a key enabler of innovation and transformation.

High levels of BPM principles, methods, techniques and tools are widely applied in many organisations in different industries around the world.


Our discipline is regarded as one of the leading BPM research groups in the world and is known for conducting rigorous and relevant research applicable to and tested in the real world.

Our research is grounded in real-world problems and requirements as a direct result of strong collaborations with well-established network of Australian organisations.

Members of our discipline have authored some of the world's leading BPM textbooks, and have been invited as keynote speakers to some of the most prestigious BPM conferences in the world.


Our research has made significant contributions to QUT achieving a rating of well above world standard (5) in the 2015 ERA assessment in Information Systems.

ERA (Excellence in Research for Australia) evaluates the quality of research undertaken in Australian universities against national and international benchmarks.

Research strengths

We cover both technical and business aspects of BPM using conceptual-analytical and empirical research. We're known for our involvement in workflow patterns research and the open source workflow environment YAWL.

Research themes

Process data analysis

In the area of big process data, we are working on process mining in areas like insurance claims processing and patient flow analysis, where event logs are analysed for evidence-based process improvement. This requires sophisticated real-time analysis techniques for predictive monitoring combined with interactive, insightful visualisations. We have engaged with Australian organisations on process-mining projects in the insurance, health, retail, transport and mining sectors.

Process modelling

We’re working on problems related to managing large collections of process models, which organisations tend to create thousands of over time. For example, process model merging and versioning, searching within process models, and refactoring of a process model collection. We continue to pursue a blended research approach merging technical and empirical strategies.

Process-based transformation

Beyond the management of transactional process performance, our researchers are working on how to improve transformational process performance based on the design and successful utilisation of process based innovation systems. In close collaboration with corporations from the logistics, finance and professional services sectors, we are working on methods including opportunity-driven process improvement, positive process deviants and rapid process redesign methodologies.

Research partnerships

Our industry and community partners include:


Postgraduate courses in Business Process Management

We are one of only a handful of universities in the world that offers a dedicated masters course in BPM. The key distinguishing factors of our BPM education are:

  • a solid curriculum that our staff have directly contributed to, and that has established and popularised research findings
  • industry developments that directly inform our content, thanks to our own research and strong industry connections.

Our recently accredited Graduate Certificate in BPM has been designed to meet the needs of full-time working industry professionals who want to up-skill in BPM in order to seize career progression opportunities. This flexible and adaptable course is offered in multiple delivery modes and provides opportunities for workplace-based projects where students can apply their BPM knowledge holistically, to solve concrete problems that are relevant to their profession.

Professional education

Our discipline has long-standing experience in the provision of high-quality, cutting-edge services to the professional community, including continuing professional education and consultancy services in strategic management of BPM initiatives, process modelling, process analysis and improvement, process automation and process mining.


The Category 1 funded research projects we are currently leading are:

Improved business decision-making via liquid process model collections

Project leader
Associate Professor Marcello La Rosa
Project summary

This project aims to develop an innovative approach to create and update as necessary the large collection of business process models that represent a complex organisation, so that this collection captures the actual way in which the organisation performs its business processes.

Deploying theoretical, conceptual and empirical research, this project aims to capitalise on the value hidden in large process data, as recorded in event logs. The approach is intended to be implemented in an open-source technology to facilitate advanced investigations and predictions that can ultimately lead to better strategic decision-making. This technology also has the potential to become a research-enabling tool for the large research community in business process management.

Industry-informed research projects

Some of our other funded research projects delivering outcomes for industry are:

  • QLD Accelerate Partnership: Exposing Insurance Claims Processing Impediments, 2014 - 2017
  • Brisbane Airport Corporation: Analytics for Major Project Risk and Opportunity Management, 2016 - 2017
  • Cooperative Research Centre on Optimal Resource Extraction (CREore): Data-Driven Models, 2017 - 2018.
  • Motor Accident Insurance Commission, Queensland Ambulance Service: Pre-Hospital Retrieval and Transport Process Analysis, 2018-2019.

Interdisciplinary and inter-institution projects

Some of the projects we are contributing to with other disciplines and institutions are:

  • Towards engineering behavioural research design systems, 2015-2017
  • Business process decomposition, 2013-2015


School of Information Systems

  • Level 8, P Block, Science and Engineering Centre
    Gardens Point