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Robots and AI in Retail

11:00am - 12:00pm 18th August
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Science and Engineering Centre (P Block)

Robots and AI are everywhere - at your local supermarket, in your smartphone and inside your car.

Clearly these technologies are creating opportunities for businesses and the adoption of these technologies is a key driver of productivity gains and thus economic growth. Yet how much do we really know about these transformations and their effects on us? And how much do you trust them?

Join Associate Professor Gary Mortimer and Dr Kate Letheren as they map out our changing consumption patterns and behaviours driven by robots and AI. Who benefits and what are the challenges presented by a data mediated world?    

Dr Gary Mortimer, Dr Kate Letheren

QUT Business

Dr Gary Mortimer
is an Associate Professor of Marketing at the QUT Business School. Prior to joining QUT, Dr Mortimer spent over 25 years working with some of Australia’s largest general merchandise and food retailers. Widely recognised as Australia’s leading retail expert and media commentator, he is also an active researcher in the areas of retail operations and consumer behaviour. He has published over 70 academic manuscripts, conference papers, delivered key note addresses and industry reports. He has recently been appointed to the Nine Network as their ‘Consumer Expert’.

Dr Kate Letheren is a researcher with the Centre for Behavioural Economics, Society and Technology at QUT (BEST Centre). She is an active researcher in the areas of consumer psychology and service experience, with a specific focus on anthropomorphism and anthropomorphic tendency. Her work examines how consumers engage with, and react to, humanised technologies like robots and artificially intelligent agents. Her work has been published in journals such as the European Journal of Marketing and Tourism Management, and she has spoken on the findings of her research nationally and internationally.