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Service-oriented business models

With services becoming more and more prominent, a viable, service-oriented business model is a critical requirement for commercial success. For example, many Internet services are provided for free and, therefore, challenging their providers to find alternative sources of revenue such as advertisements or premium services. Moreover, many industries are moving towards adding services to their products or providing their products as services. For example, IT providers are moving towards Cloud and software Services and manufacturing firms are offering added value …

Study level
PhD, Master of Philosophy, Honours
Faculty
Science and Engineering Faculty
Lead unit
School of Information Systems

How can online communities improve children’s hospital experiences by reducing anxiety and isolation?

This VRES project will explore how Juiced TV can employ an online community to foster a sense of community in hospital patients and their families throughout regional hospitals in Queensland.

Study level
Vacation research experience scheme
Faculty
Science and Engineering Faculty
Lead unit
School of Information Systems

Strategically aligned online value co-creation for social impact

Social enterprises are businesses that trade to intentionally tackle social problems, improve communities, provide people access to employment and training, or help the environment. The social enterprise sector faces specific problems like keeping a balance between financial performance and social mission, measuring and scaling their impact, attracting sources of investments and managing human resources. Co-creation mediated by digital communities can alleviate these problems when strategically aligned via a better understanding of required capabilities.This research will investigate what constitutes as strategic …

Study level
PhD, Master of Philosophy, Honours, Vacation research experience scheme
Faculty
Science and Engineering Faculty
Lead unit
School of Information Systems

Understanding sector connections of disability carers in online communities

While there has been much focus on improving the capability and capacity of carers, there has been little understanding of how service providers can use online social networks to improve service delivery to meet evolving needs of carers. By understanding the current support structures, information flows, and, most importantly, benefits of peer networks for informal carers, service providers can determine both what services must be delivered and how.A better knowledge of such networks can not only assist in service design, …

Study level
PhD, Master of Philosophy, Honours, Vacation research experience scheme
Faculty
Science and Engineering Faculty
Lead unit
School of Information Systems

Social media, online communities and healthcare

How do online communities provide peer support for those with chronic illness, health conditions, or undergoing recovery from substance abuse? Platforms that connect networks together unleashing latent capacity are becoming commonplace. Examples of these include the personal transportation sector with Uber and the accommodation sector with AirBnB. These sectors are being reshaped by online communities providing peer-to-peer services and co-creating value. This research will investigate the role of online communities in providing peer-to-peer services in the healthcare context.

Study level
PhD, Master of Philosophy, Honours, Vacation research experience scheme
Faculty
Science and Engineering Faculty
Lead unit
School of Information Systems

Strategic alignment of online value co-creation: case study for the public sector

The public sector faces specific problems such as:accountabilityunder-utilization of assetsequitable provisioningrisk aversionoperational inefficiencythe need to reform.Co-creation mediated by digital communities can provide great opportunities when strategically aligned via a better understanding of the required capabilities. This research will investigate what constitutes as strategic alignment for co-creation in the context of public sector organizations, by identifying the set of capability areas which are essential for the operational achievement and measurement of the strategic alignment of co-creation mediated by digital communities. Existing …

Study level
PhD, Master of Philosophy, Honours
Faculty
Science and Engineering Faculty
Lead unit
School of Information Systems

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