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Responsible Process Analytics: Let’s Blind the Prying Eyes

Process analytics is a form of data analytics with a focus on extracting data-driven insights from sequences of time-ordered events. Traditionally, process analytics have primarily been used to analyse business processes (e.g., insurance claims handling process, purchase requisition process, and student enrolment process). Nevertheless, the prevalence of timestamped data produced by today’s IT systems has seen a wider application of process analytics to other domains, including industrial control systems (e.g., power plant) and computer network systems, with a goal of …

Study level
PhD, Master of Philosophy, Honours, Vacation research experience scheme
Faculty
Science and Engineering Faculty
Lead unit
School of Information Systems

Innovation in process mining

Organisations store large amounts of data where every step is logged in information systems and available for analysts to reveal the hidden behaviour and performance of the business process. This can range from requests being handled within a government body, claims by an insurance company or orders from an online store.Process mining aims to derive information from this recorded historical organisational data. For instance, business analysts use process mining software to visualise logs and derive information and insights for managers.Ultimately, …

Study level
PhD, Master of Philosophy, Honours, Vacation research experience scheme
Faculty
Science and Engineering Faculty
Lead unit
School of Information Systems

Visualising Stochastic Business Process Models

Process mining aims to derive information from historical behaviour of processes in organisations which has been recorded in event logs. Business analysts use process mining software to visualise logs and derive information and insights for managers. Ultimately, this information is used to improve processes to, for instance, optimise costs, time and/or the environment. Process mining is an exciting field with lots of opportunity for research and with many commercial solutions being offered. Business process models describe what can happen in …

Study level
PhD, Master of Philosophy, Honours, Vacation research experience scheme
Faculty
Science and Engineering Faculty
Lead unit
School of Information Systems

Discovering bot-flow for robotic process automation

Robotic Process Automation (RPA) is a technology that use computer programs called “bots” to mimic the sequence of actions taken by a human through a series of computer-based applications in order to accomplish a particular task. The sequence of actions that bots mimic is referred to as ``bot-flow’‘. A ``bot-flow’’ is typically comprised of various computer-human interactions, such as keyboard strokes, mouse clicks, and launching an application.Currently, a design blueprint of a bot-flow is needed in order develop a bot. …

Study level
PhD, Master of Philosophy, Honours, Vacation research experience scheme
Faculty
Science and Engineering Faculty
Lead unit
School of Information Systems

Discovering organisational knowledge from process event logs

Process mining enables data-driven process analysis using the massive amount of event log data captured by information systems in today's organisations. Various techniques have been developed to help extract insights about the actual business processes with the ultimate goal to improve process performance as well as the organisations' business performance.As an important sub-field of process mining, organisational mining focuses on discovering organisational knowledge, including e.g. organisational structures and human resources relevant to the performance of a business process, from event …

Study level
PhD, Master of Philosophy, Honours, Vacation research experience scheme
Faculty
Science and Engineering Faculty
Lead unit
School of Information Systems

Business process automation in the cloud

The ubiquity of cloud computing is shifting the deployment of Business Process Management Systems (BPMS) from traditional on-premise models to the Software-as-a-Service (SaaS) paradigm, thus aiming to deliver Business Process Automation as a Service (BPAaaS) to organisations in the cloud. However, traditional BPMS are designed to serve a single organisation on premise but not for multiple organisations in a cloud environment. To support provision of BPAaaS, it is necessary to establish the design of a new paradigm to address the …

Study level
PhD, Master of Philosophy, Honours, Vacation research experience scheme
Faculty
Science and Engineering Faculty
Lead unit
School of Information Systems

Process data analytics: quality-informed and responsible process mining

Modern organisations consider data to be the lifeblood of their organisations. Technological advances in the fields of Business Intelligence (BI) and Data Science empower organisations to become ‘data-driven’ by applying new techniques to analyse and visualise large amounts of data. The potential benefits include a better understanding of business performance and more-informed decision making for business growth.A key road block to this vision is the lack of transparency surrounding the quality of data. Significant data quality issues persist and hinder …

Study level
PhD, Master of Philosophy, Honours, Vacation research experience scheme
Faculty
Science and Engineering Faculty
Lead unit
School of Information Systems

Process model repair

Process model repair refers to the following problem: Given an event log of a process-aware information system that does not fit to a process model, automatically transform the model such that the event log fits the transformed model better than it fits the original model.Thus, process model repair allows keeping models of process-aware information systems in sync with observed process instances by suggesting mechanisms for reflecting traces encountered in event logs in executions of the corresponding models. …

Study level
PhD, Master of Philosophy, Honours
Faculty
Science and Engineering Faculty
Lead unit
School of Information Systems

Process querying

Process querying studies automated techniques for managing large collections of models of process-aware information systems based on process instances that these models describe. A user interacts with a collection of process models via process querying intents. A process querying intent is a formally specified request to manage a collection of process models for a particular purpose. Process querying research initiative spans a wide range of topics from theoretical studies of algorithms and the limits of computability of process querying techniques …

Study level
PhD, Master of Philosophy, Honours
Faculty
Science and Engineering Faculty
Lead unit
School of Information Systems

Intelligent and automated exception handling strategies for robotic process automation

Robotic Process Automation (RPA) is a relatively new technology that uses small computer programs called bots to mimic the manual path taken by a human through a range of computer applications when performing certain tasks in a business process.The sequence of tasks that is being mimicked by bots, referred to as a 'bot-flow', typically comprises various computer-human interactions (such as mouse clicks and keyboard strokes) that need to be executed in a particular order to accomplish the tasks. Before a …

Study level
PhD, Master of Philosophy, Honours, Vacation research experience scheme
Faculty
Science and Engineering Faculty
Lead unit
School of Information Systems

Understanding the mechanisms of improving log quality in different process mining tools

Process Mining is a specialised form of data-driven process analytics where process data, collated from the different IT systems typically available in organisations, is analysed to uncover the real behaviour and performance of business operations.For the data and process analysis to be accurate, the accuracy of data is crucial. The adds significance to the quality of logs supplied for analysis. It is the responsibility of the process analyst to identify, assess and remedy the data to reduce errors in the …

Study level
Honours, Vacation research experience scheme
Faculty
Science and Engineering Faculty
Lead unit
School of Information Systems

Developing a procedural model that guides the development of reference process models

Given the significance of business process management, many organisations are adopting a process centric approach to their workflow. Through process management, an organisation can create high-performing processes which operate at lower costs, faster speeds, increased accuracy and enhanced flexibility. However, in order to adopt a process management approach, it is crucial to identify the key processes and order them in a logical manner.Reference process models have been created in diverse domains to address this gap. A reference model orders key …

Study level
Honours, Vacation research experience scheme
Faculty
Science and Engineering Faculty
Lead unit
School of Information Systems

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