Understanding the true value of Business Process Management

Study level

Vacation research experience scheme

Topic status

We're looking for students to study this topic.


Dr Wasana Bandara
Senior Lecturer
Division / Faculty
Science and Engineering Faculty
Dr Rehan Syed
Division / Faculty
Science and Engineering Faculty


Many organisations are investing considerable resources for Business Process Management (BPM) with the hope of achieving more efficient and effective business processes. However, ironically, the value of BPM is poorly understood. Questions are continuously brought up in both the practice and academic spheres of BPM that remain unanswered, such as:

  • How does BPM support corporate performance?
  • What direct and indirect ‘value’ does Business process management bring?
  • How can BPM capabilities assist towards achieving company goals?

A deeper understanding of the values related to BPM activities can assist practitioners to clearly articulate these to the appropriate audiences and contribute to future research of BPM. More specifically, a sound conceptualisation of BPM value can contribute to the ‘identity’ and progression of the BPM field, which has in recent times been questioned.

This project is positioned as the initial part of a larger program of work which aims to unfold the ‘true value’ of BPM. This project will complete a systematic literature review to identify diverse values BPM brings forth and will present this in a synthesised framework

Research activities

You will be working with us on the design, execution and write-up of the proposed structured literature review that will result in a conceptualization of BPM Value.

You will also be a contributing author of the paper resulting from this work.


To develop a literature-supported conceptual framework exploring the value of BPM. An academic paper will also be developed as a result of this framework.

Skills and experience

We are looking for someone with good writing and literature search and synthesis skills. A sound understanding of BPM will be beneficial.


You may be able to apply for a research scholarship in our annual scholarship round.

Annual scholarship round



Contact the supervisor for more information.