Overview

This interdisciplinary program looks at how networked people and organisations create, deliver and consume services in a variety of industries and using a range of technologies.

Current projects focus on:

  • the use of social media
  • advances in social marketing
  • privacy challenges in networked spaces
  • self-service
  • employee/consumer interfaces
  • employer focused training and support
  • stakeholder engagement
  • public relations
  • organisational culture
  • crisis communication
  • dialogue for change
  • institutional theor
  • legitimacy development and contests.
Research leader
Research team
QUT
Organisational unit
Lead unit School of Advertising, Marketing and Public Relations Other units
Research areas