Consumers, markets and stakeholders


Our research in this broad area focuses on consumer attitudes and influences, and the dynamic markets and contexts in which businesses operate. We examine technological and non-technical innovation in the services sector, and how these industries can adopt a socially responsible and sustainable approach in a challenging contemporary global environment.

Research programs and groups


  • Experimental laboratory for behavioural research


Evidence of research quality

ERA (Excellence in Research for Australia) 2012 score:

  • 3 (at world standard)

Developing new researchers

HDR students
Early career researchers

Publication output

2012 total

Research income

2012 total

Key grants

ARC Discovery

  • Leveraging mobile phone technology to influence responsible drinking behaviours

Brisbane Airport Corporation

  • Longitudinal customer profiling study

Australian Red Cross Blood Service research and development

  • Increasing loyalty rates of young male donors through mobile apps, social media, urban informatics



This is just a sample of our research activity in this area.

Student topics

Potential topics for new research students, and topics our students are currently studying.


International linkages

  • University of Bath
  • Bournemouth University
  • University of Saint Gallen
  • University of Oregon

Significant corporate partnerships

  • Brisbane Airport Corporation
  • Black Dog Institute
  • Australian Red Cross Blood Service
  • Inspire Foundation

Cross-disciplinary engagement

  • Research crosses over management, psychology and tourism literatures
  • Involvement in several Collaborative Research Centres (Smart Services, Railway Innovation)


Evidence of impact

  • Creation of high performance Consumer research group, which examines the drivers of behaviour to provide unique insights to enhance business competitiveness.
  • Over 80% of research funding is from Collaborative Research Centre (CRC) and industry sources, demonstrating impactful research relevant to the 'real world'.
  • Industry funding has increased dramatically over the period 2009-2012, demonstrating research with commercial impact necessary to retain and build industry involvement.

Research degree enquiries

QUT Business School - Research Support Office

  • Level 7, Z Block, Room Z704
    Gardens Point
    2 George St
    Brisbane QLD 4000
  • Postal address:
    Research Support Office - QUT Business School
    2 George St
    Brisbane QLD 4001