This interdisciplinary program looks at how networked people and organisations create, deliver and consume services in a variety of industries and using a range of technologies.

Current projects focus on:

  • the use of social media
  • advances in social marketing
  • privacy challenges in networked spaces
  • self-service
  • employee/consumer interfaces
  • employer focused training and support
  • stakeholder engagement
  • public relations
  • organisational culture
  • crisis communication
  • dialogue for change
  • institutional theor
  • legitimacy development and contests.
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Lead unit School of Advertising, Marketing and Public Relations Other units
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