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Information systems


Our research is dedicated to understanding, explaining, predicting and guiding the impact of IT-enabled business processes, services and information on societies, corporations and individuals. We are known for our uncompromising focus on rigorously conducted and highly relevant research, which influences its field and provides immediate value to students and industry partners.

Research disciplines

Our strength in the field of business process management is globally renowned.

We carry out research into retail and airport innovation, with a major focus on domestic and international applications. These projects seek to improve systems, performance and customer service.

A number of our expert researchers are also delivering capability into QUT's multidisciplinary Institute for Future Environments (IFE), specifically in examining the design and construction of secure and resilient systems in order to be better prepared against natural disasters and criminal and terrorist attacks.


Evidence of research quality

ERA (Excellence in Research for Australia) 2015 scores:

  • 5 (well above world standard)
    • Information Systems (FOR 0806)
    • Technology (FOR 10)
  • 4 (above world standard)
    • Data format (FOR 0804)
  • 3 (at world standard)
    • Library and Information Studies (FOR 0807)
    • Computer Software (FOR 0803)
    • Information and Computing Sciences (FOR 08)

ERA (Excellence in Research for Australia) evaluates the quality of research undertaken in Australian universities against national and international benchmarks.

Publication output

Higher Education Research Data Collection (HERDC) publication collections 2012-2014 (HERDC points)

  • A1-Book: 2.500
  • B-Book Chapter: 16.320
  • C1-Journal Article: 97.998
  • E1-Conference Paper: 137.851

Research income

HERDC Category 1-4



Grants and projects

(Category 1: Australian Competitive Grants only) 2009-2019

ARC Discovery Early Career Researcher Award (DECRA)

  • Understanding customer quality perceptions of digital services and factors such as customers' own skill levels that help people optimise their experiences
  • Designing process models to support communication and decision-making

ARC Discovery Projects

  • Designing information systems to assist organisations in becoming innovative
  • Generalised quantum models of complexity with application to cognitive systems
  • Risk-aware business process management
  • Reconceptualising the information system as a service
  • Cost-aware business process management
  • Building the basis for evidence-based library and information practice: a qualitative study
  • Understanding the impact of enterprise system use on system performance
  • Legacy2service: a novel, model-driven technique for re-engineering on-demand software services out of legacy applications
  • Towards engineering behavioural research design systems
  • The role of information systems in facilitating organisational sustainability
  • Improved business decision making via liquid process model collections

ARC Linkage Projects

  • Understanding health information literacy in Australia's ageing population: a qualitative study
  • Facilitating business process standardisation and reuse
  • Information systems (IS) - Impact utility and intuitiveness: a rigorous approach to relevance
  • Transforming banking service delivery through connected communities

Additional Category 1 projects

  • Evidence-based approach to the design and redevelopment of inclusive technology enhanced learning environments
  • Reducing variation in clinical practice: a twin track approach to support improved performance


Research collaboration network


  • Griffith University
  • University of Technology Sydney
  • Woolworths


  • Eindhoven University of Technology
  • Georgia State University
  • Stevens Institute of Technology
  • Tsinghua University
  • University of Calabria
  • University of Liechtenstein
  • University of Muenster
  • University of Tartu
  • University of Vienna
  • Victoria University of Wellington
  • Xi'an Jiaotong University

Key research and engagement vehicles

  • ARC Centre of Excellence for Creative Industries and Innovation
  • Australian Centre for Aerospace Automation
  • Eindhoven University of Technology
  • Institute for Future Environments
  • CRC for Spatial Information 2
  • Open Source Software Initiatives
  • National ICT Australia
  • Smart Services CRC
  • Woolworths Chair in Retail Innovation - Professor Jan Recker
  • Young and Well CRC


Awards and recognition

  • Professor Michael Rosemann became the new German Honorary Consul for southern Queensland in 2016.
  • Our school developed the Brain Gear app to support multi-channel learning experiences (3-minute videos describing essential theories) which attracted over 32,000 views on YouTube in 2015 and received a positive student response.
  • Our business process management (BPM) researchers have been invited to conduct the opening keynote at all major BPM conferences worldwide.
  • Dr Christine Bruce has been recognised as a Fellow of the UK Higher Education Academy. The QUT Educational Fellowship Scheme supports staff to apply for this international peer recognition of teaching.


School of Information Systems

  • Level 8, P Block, Science and Engineering Centre
    Gardens Point

Research degree enquiries

Science and Engineering research office

  • Level Level 4, O Block
    Gardens Point

Partnership enquiries

Research and Innovation

Contact for research partnership opportunities with our Science and Engineering Faculty.