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QUT and Commonwealth Bank agree Business Process Management partnership

8th February 2017

QUT and Commonwealth Bank of Australia have announced an industry partnership, creating new opportunities for students, academics, and employees in the field of Business Process Management (BPM).

BPM is focused on improving organisational performance by analysing the efficacy of business processes and designing new and improved process experiences.

Under the partnership, Commonwealth Bank and QUT will collaborate on education, process mining, and research, which includes:

  • A twelve-week corporate education course for Commonwealth Bank employees, designed by QUT’s BPM discipline.
  • Commonwealth Bank funding two PhD scholarships for QUT students researching process mining, i.e. the advanced analysis of big process data.
  • Access to cutting-edge research, real-world problems, and supporting data to validate the research.

QUT’s Executive Director, Corporate Engagement, Professor Michael Rosemann said the partnership with Commonwealth Bank would “power demand-driven research, evidence-based education and exciting consulting opportunities.”

“QUT research students will have access to practically relevant problems to inspire our research in the area of process mining, and real-life datasets to validate our research,” he said.

“This collaboration is an example for a new type of mutually beneficial innovation partnerships showing how to overcome the often criticised divide between Australian corporations and universities.”

Dan O’Neill, Chief Process Officer for the Commonwealth Bank, said: “Every customer experience we provide, every customer need we meet, and every business value we create is delivered through a business process so it is essential that we understand how our high impacting processes are performing.

“Partnering with QUT enables us to not only tap into the latest thinking and techniques on BPM, but also provides us with the ability to support and help influence further education on these essential new skills for the future.” 

QUT’s Acting Leader of the BPM discipline, Professor Marcello La Rosa said the partnership was the latest development in QUT’s BPM offering.

“It follows ABPMP, the largest association of BPM professionals in the world, accrediting QUT’s brand new Graduate Certificate in BPM, which starts in 2017. The agreement means BPM students will also be eligible for industry-recognised credits and qualifications,” he said.

“Another major development in the area is QUT’s online BPM education via a series of Massive Open Online Courses (MOOCs). Through these courses, QUT has attracted over 20,000 participants worldwide to date.” 

QUT is one of the only universities in the world to offer a dedicated Master’s course in BPM.

Media contact:
Rob Kidd, QUT Media, 07 3138 1841,
After hours, Rose Trapnell, 0407 585 901

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