Everything you need to know as a first-time student.
Information and support for postgraduate study.
Courses, supervisors and your life as a researcher.
Step-by-step application guides for our courses.
Get financial support for your studies. Find a scholarship that's right for you.
Options like part-time, external and online study can help you tailor how you learn.
Boost your career or extend your skills with a short course.
Our free, online courses are open to everyone.
Discover our campuses, courses and entry requirements.
Our internationally recognised research is supported by state-of-the-art research infrastructure.
Considering research with us? Here's what to expect.
PhDs, research masters and professional doctorates.
Apply for scholarships for research study, or competitive grants as a professional researcher.
Our researchers work in supportive and established networks.
We value and promote integrity and ethical responsibility in all research we conduct.
Our strengths and areas of focus in research.
Browse our experts or find a supervisor.
We collaborate with industry partners to research solutions for real-world problems, and to give our students hands-on experience in the workplace.
Work with our students and graduates, sponsor scholarships, prizes or events, or become an industry partner.
We offer commercial research and consultancy services, research commercialisation, and workplace training and development.
We offer short courses to help you advance your career and expand your skills.
We're working with a range of industry partners and collaborators.
Boeing Australia have collaborated on projects with us and provided sponsorship, and their staff have taught in our avionics program.
We are a highly successful and globally positioned Australian university with an applied emphasis in courses and research.
Make a real impact by giving to QUT and supporting our students, researchers and community.
Our history, key statistics, sustainability initiatives and programs and Indigenous acknowledgement.
Meet our staff and executive team.
Our awards, accreditation details, research rankings and scholarly achievements.
Our plans for expanding our university's achievements in learning, teaching and research.
Policies, procedures and annual reports.
What's on at QUT.
Want to work with us? See available jobs.
Email: firstname.lastname@example.org Phone: +61 7 3138 2000 Mon-Fri, 8.30am-5pm.
Find out more about our commitment to the AHRC's anti-racism initiative.
Our graduates run successful businesses, conduct ground-breaking research and make significant contributions to their communities.
We celebrate our alumni with annual awards for graduates and students.
Get involved with QUT by engaging with and supporting our current students.
Once you've graduated, we encourage you to keep in touch with the QUT community and your fellow alumni.
Email: email@example.com Phone: +61 7 3138 4778 Mon-Fri, 8.30am-5pm
Award-winning singer-songwriter and ARIA-nominated artist Kate Miller-Heidke is the 2016 QUT Alumnus of the Year.
Step-by-step guide to applying as an international student.
We offer scholarships for international students to help with study and living costs.
You may be able to meet with a QUT staff member or official representative in your city.
Find out more about living and studying in Brisbane.
While you're studying here, you can access a range of support services to help you adjust to life in Brisbane.
Come to QUT for one or two semesters.
Freecall: 1800 181 848 (within Australia)
Phone: +61 3 9627 4853 (outside Australia)
Subscribe for email updates
Email: firstname.lastname@example.org Phone: +61 7 3138 2361
World-class education and research facilities sit alongside lifestyle, sporting and creative hubs at our campuses.
Our four libraries offer diverse collections, study spaces and free public services.
Our researchers work at specialised facilities in Brisbane and across Queensland.
Our cultural, entertainment and function venues are open to the public.
Hire one of our unique spaces for your next event.
Our Gardens Point and Kelvin Grove cultural precincts bring together outstanding facilities for the arts, heritage and science education.
You are here:
They promise us discounts, upgrades and freebies in exchange for our allegiance - so why are shoppers failing to stay faithful to customer loyalty programs?
Despite major retailers investing tens of millions of dollars a year into loyalty programs, they are a dying breed, with customers struggling to see the benefits of signing up, according to QUT research.
But benefits that stimulate gratitude in customers have the power to strengthen the seller-customer relationship and ensure loyalty, researchers Dr Syed Hasan, Professor Ian Lings, Associate Professor Larry Neale and Dr Gary Mortimer, from QUT's School of Advertising, Marketing and Public Relations, found.
Lead researcher Dr Hasan, a Postdoctoral Research Fellow, said the researchers found retailers that showed loyal shoppers they were "caring more for the customer than their own profit", would successfully secure customer gratitude.
The paper, titled "The role of customer gratitude in making relationship marketing investments successful", has been published in the September issue of the Journal of Retailing and Consumer Services.
"Shoppers are realising that a loyalty program provides the same benefits, discounts and communications to all members and you are not treated any differently than the tens of thousands, if not hundreds of thousands, of other members," Dr Hasan said.
"Our research suggests retailers should invest in ways to generate customer gratitude and appreciation, in order to make customers feel more valued.
"If a customer feels genuinely grateful, there is a stronger chance they will remain loyal to the retailer."
Dr Hasan said retailers could increase gratitude, and therefore secure loyalty, by providing "small favours" to customers or even "bending the rules" to meet their needs.
"Programs that provide gifts built into the product, like a free case with a new laptop, and those that end up financially benefitting the company in another way, like fuel dockets from Coles and Woolies, generate little gratitude because customers know the intention is not benevolent," he said.
"Instead, retailers need to offer a personal and flexible service to their best customers.
"For example, if a customer urgently needed to exchange the wrong-sized dress after the store has just closed, the store would generate more goodwill by delivering the right size to the customer's home or briefly re-opening the store, rather than offering an exchange the following day.
"Or, if a store does not have the right product in stock, referring a customer to a competitor shows it is more concerned with caring for the customer's needs, rather than its own."
Loyalty programs should also include some "random or discretionary elements", to ensure customers felt appreciated and valued, Dr Hasan said.
"That includes anything the customer is not expecting, that goes above the value of a normal transaction," he said.
"For example a free gift, members' only events or an extra special service offered."
The research involved surveying nearly 1100 students at three major universities in Pakistan about their experiences of their respective universities.
Media contact:Rob Kidd, QUT Media, 07 3138 1841, email@example.comAfter hours, Rose Trapnell, 0407 585 901
Dr Syed Hasan says retailers can increase customer loyalty by giving gifts that stimulate gratitude.