Student support services

New to QUT or Brisbane? Check out the following services and programs to get your questions answered and find friends in your new community.

International Student Services

Our International Student Services (ISS) team organises short trips and weekend activities for international students, so you can see Australia and make friends with other international students. Upcoming trips are advertised on the ISS News site and the ISS Facebook page

You can contact ISS for all enquiries about studying at QUT as an international student.

GPO Box 2434

Brisbane QLD 4001

  • Phone (Kelvin Grove): (+61 7) 3138 3963
  • Phone (Gardens Point): (+61 7) 3138 2019
  • Location (Kelvin Grove): C Block, Level 4, Room C420
  • Location (Gardens Point): X Block, Level 3, Room X305

HiQ

HiQ is your place to go for student services, support and general enquiries.

HiQ can help you with:

  • general enquiries
  • student support
  • IT support
  • library assistance
  • ID cards
  • admissions
  • advanced standing processing
  • enrolment
  • fees
  • lost property
  • student administration functions
  • transport concessions.

You can visit HiQ on campus at:

Gardens Point

  • V Block (Library), Level 3
  • Monday-Friday: 7am-10pm (AEST)
  • Saturday-Sunday: 9am-5pm (AEST)
  • Hours listed for semester period, call (+61 7) 3138 2000 to check hours.

Kelvin Grove

  • R Block (library), Level 2
  • Monday-Thursday: 7am-9pm (AEST)
  • Friday: 7am-9pm (AEST)
  • Saturday-Sunday: 9am-5pm (AEST)
  • Hours listed for semester period, call (+61 7) 3138 2000 to check hours.

Caboolture

  • J Block, Level 1
  • Monday-Friday: 8.30am-4.30pm (AEST)
  • Saturday-Sunday: closed
  • Hours listed for semester period, call (+61 7) 3138 2000 to check hours.

Phone

  • (+61 7) 3138 2000

Email

Chat with HiQ

  • Chat now
  • Monday-Friday: 7am-10pm (AEST)
  • Saturday-Sunday: 9am-5pm (AEST)

If you would like to browse frequently asked questions (FAQs), then you can check AskQUT, a knowledge base that enables students to self-serve and find information electronically.

QUT student guild

The QUT Student Guild supports students with advocacy, services, and facilities. If you aren’t satisfied with the grade you’ve been given, want to defer an exam, or are having any other academic related issues, you can visit the Guild’s Student Rights Hub to seek advice and support.

  • Phone: 1800 WINGMAN
  • Email: wingman@qutguild.com
  • Location: QUT Gardens Point, X Block, Room 206
  • Opening hours (Monday, Wednesday—Friday): 9am—4.30pm
  • Opening hours (Tuesday): 9am—7pm

The Guild oversees QUT’s clubs and societies and social sport, so that you can meet and connect with like-minded students.

The QUT Student Guild also offers online classifieds for students to list and find jobs, accommodation, typists, tutors, or to buy and sell belongings.

Student ombudsman

Our Student Ombudsman offers a free, confidential and independent service that can help students deal with an academic or administrative complaint. One of the primary functions of the Student Ombudsman is to provide advice to students encountering difficulties associated with student related rules, policies and procedures

  • Email: ombudsman@qut.edu.au
  • Phone: (07) 3138 2792
  • Location: Gardens Point, A Block, Level 1, Room A117

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