Research in consumer behaviour involves working to understand people's thoughts and emotions, attitudes, motivations and actions.
As psychology professionals, business managers, and marketing and communication experts, we use our real-world skills to get the answers.
Details about our researchers and their areas of expertise:
- Consumer research
- Dynamic markets
- Service challenges and social responsibility
- Services and social networks
- Services innovation
Business School research
Our researchers are part of the School of Advertising, Marketing and Public Relations at the QUT Business School and collaborate widely for cross-disciplinary research.
Find out more about joining us as a research student or academic:
ERA (Excellence in Research for Australia) 2012 score:
- 3 (at world standard)
ERA (Excellence in Research Australia) evaluates the quality of research undertaken in Australian universities against national and international benchmarks.
Grants and funding
We attract significant research funds through government grants, as well as public sector, industry and cooperative research centre funding.
Between 2010 and 2013 our income exceeded $750,000.
Our research is published in journals, books and conference proceedings. View publications by type:
- Professor Ian Lings
- Professor Brett Martin
- Professor Judy Drennan
- Professor Rebekah Russell-Bennett
- Associate Professor Gayle Kerr
- Dr Lynda Andrews
- Associate Professor Jennifer Bartlett
- Associate Professor Steven Pike
- Dr Amanda Beatson
- Associate Professor Larry Neale
- Dr Kim Johnston
- Dr Shane Mathews
- Dr Gary Mortimer
- Dr Clinton Weeks
- Dr Amisha Mehta
- Dr Kerri-Ann Kuhn
- Dr Dominique Greer
This is just a sample of our research activity in this area.
- Services and social networks
- M-gambling: a strategic social marketing approach to protect vulnerable consumers
- Leveraging mobile phone technology to influence responsible drinking behaviours
Potential topics for new research students, and topics our students are currently studying.
- Achieving success in mobile commerce
- Courtesy in virtual/online service interactions
- Customers as a productive resource in the value co-creation process
- Do packaging aesthetics affect perceptions of taste and purchase intentions?
- Do shoppers really care about buying local foods?
- Engaging recreational fishers in the management of fisheries habitats
- Examining consumer willingness to pay (WTP) for local food products
- Examining the Asian consumers’ perceptions of Australian fresh foods
- Fraud and the marketer’s response
- Gaining social credits: Increasing blood donation using games and apps
- How shopper expectations influence retailing success
- Improving the workplace through self-service technology
- Internal Marketing and Service Innovation
- Making technology work for employees
- Maximising service firm's value offering to customers through service employee ambidextrous behaviour
- Personal space and shopping
- Price display strategies: are retailers on the right track?
- Processing capacity limitations associated with unexpected stimuli: testing competing explanations for surprise effects
- Romancing the customer: the relationship between straight female customers and gay male salespeople
- Technology and Tourism
- The demise of the ethical shopper: shifting non-ethical consumption to ethical behaviour
- The human factors in self-service technology
- The sport of shopping: conceptualisation and scale development
- Tourism destinations in the digital and social media age
- Trade show effectiveness
- Ultra brand loyal consumers
- Understanding longevity and market success of family-owned small to medium sized enterprises (SMEs)
- Understanding stakeholders in collaborative governance and environmental stewardship for fisheries habitat restoration
- Unpacking innovative housing system adoption among builders and designers
- Virtual environments in trade shows
We foster partnerships with industry and government to solve complex problems and create innovative solutions.
Our close links with academic institutions worldwide ensure our research is at the leading edge.
- IAE Business School, Argentina
- University of Alberta, Canada
- University of British Columbia, Canada
- York University, UK
- Vienna University, Austria
- Bournemouth University, UK
- University of Saint Gallen, Switzerland
- University of Oregon, US
Significant corporate partnerships
- Brisbane Airport Corporation
- Black Dog Institute
- Australian Red Cross Blood Service
- Inspire Foundation
- QUT Digital media, communication and culture
- Smart Services CRC
- CRC for rail innovation
We take pride in conducting world-class research that is relevant to professionals, students, colleagues and the community. Our academics conduct focused research that has an impact on social and cultural community issues, providing quality solutions to real problems.
These are just a few examples of how our research has benefited industry and the community.
We investigated why Generation Y don't give blood and found disparities between the services on offer and young people's perceptions on blood donation. Recognition on social media networks, an app that reminds them when and where to donate and lets them compete with their donating friends - that's what Generation Y wants.
"QUT's research provides an evidence base to support the marketing messages and strategies we use to reach our donor groups." Dr Geoff Smith, Australian Red Cross Blood Service
We surveyed young people to identify the impact of the Inspire Foundation's website on attitudes towards bullying. Our research helped Inspire to shape mental health reform.
"Our partnership with QUT contributes to future policy debates that shape mental health reform." Aram Hosie, Inspire Foundation