Insights

News and analysis curated by QUT Business School.

20 September, 2019

Is the best customer experience always the right customer experience?

Jennifer Arnold explains why you should align customer experience with customer expectations.

Marketing

4 September, 2019

Taking five with Kathryn Fagg AO

Ahead of our QUT Business Leaders' Forum, we take five with Kathryn Fagg AO.

Leadership and management

4 September, 2019

The working parent prototype

Small businesses can forge the path to ease the career/parent dichotomy.

Organisational behaviour

29 August, 2019

The upside

The trend over the last 25 years is for the rate of giving to outpace inflation, writes Professor Myles-McGregor Lowndes and Associate Professor Wendy Scaife.

Nonprofit and philanthropy

29 August, 2019

Wellness in the workplace

General Manager Culture and People at RedEye and QUT Business School alum, Louise Sharman, shares how this Brisbane startup is making workplace wellbeing a priority.

Organisational behaviour

6 June, 2019

Modern slavery

Australia has a Modern Slavery Act. Does it affect you? You might be surprised.

Nonprofit and philanthropy