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Complaints about privacy

How to make a complaint

If you feel that we haven’t dealt with your personal information in line with principles and obligations set out in the Information Privacy Act 2009, you can lodge a complaint in writing (by post or email) to our Privacy Officer.

You can also contact the Privacy Officer for advice on our privacy complaint procedures.

What happens next?

Our Privacy Officer will contact you by post or email to let you know we’ve received your complaint.

The Privacy Officer will forward your complaint to the head of the relevant organisational unit, who will investigate and respond to you in writing within 45 business days. The response will let you know the conclusions reached from the investigation, and any action that we’ll take to resolve your complaint.

What if you’re not satisfied with our response to your complaint?

If you don’t agree with our response to your complaint, you can refer your complaint to the Queensland Information Commissioner.

Read the Office of the Information Commissioner’s information on privacy complaints to find out how to make a complaint to them.