The language of leadership

Overview

Registration closes 1 week before the workshop.

Presented by Dr Jeannie Kahwajy (USA).

In this interactive workshop you will learn effective interpersonal interactions.

This course explores the ways people instantaneously create ill or goodwill and teaches an understanding of we invite attention, cooperation, participation, and insight. Who should participate The course will benefit organisational leaders, senior and aspiring managers, key staff, and key advisers in any industry or sector.
Delivery
Where: QUT Deakin campus
2 King Street
Canberra When:

Wednesday, 5 June 2013

Registration and coffee from 8.30am

9.00am to 4.30pm

Details: Activities to be completed will be emailed to you prior to the workshop . Supporting documents and learning material will be provided at the workshop. All day catering
Cost
Registration type Cost
Standard registration $770 (inc GST)
QUT Graduate School of Business students and alumni $495 (inc GST)
Contact
For more information about this course, contact Natasha Crossley.

Details

Registration closes 1 week before the workshop.

Objectives

In this session, participants will explore effective interpersonal interactions and how they instantaneously create ill or goodwill and thereby block or invite attention, cooperation, participation, and insight.

You will learn how you have something to do with other people’s behaviours, how you have more control over situations than you typically realise, and how you might be working hard, yet ineffectively.

Dr. Kahwajy will discuss the core elements of interpersonal interactions and show you how this relates to the heart of inspirational leadership, negotiation, team building, and innovation. She will share a communication model that has proven to create high-performance relationships

The topics covered on the day will be:

  • the introduction to inspirational leadership and learning
  • the science of interaction
  • the human dilemma, paradoxes of interaction, and a law of human nature
  • the self-fulfilling prophecy effect
  • the magic of modifiability—how people give according to their expectations of being received
  • the skill of receiving
  • the four channels of communication
  • applications and “working the solution” to achieve breakthrough results.

Outcomes

Participants will learn how to change from motivating to inspiring themselves and others and how their intentions and behaviours can go from good to great, producing even better outcomes than they thought possible.

Pre-workshop activities

Please prepare responses to and complete the activities below before attending the workshop.

Conversation characteristics

  • From your point of view, what are characteristics of a great interaction or conversation?
  • What are some of the barriers or blocks that arise for you in your interactions?

Questions

  • Have you noticed that you tend to treat people differently, even unintentionally? That you give certain people the benefit of the doubt and not others, that you like certain people more than others? What do you think causes this to happen? How can you explain your different responses to people, if you notice them?
  • What do you think makes someone likeable or trustworthy?
  • When you want to convince someone (or get their buy-in), how do you approach him or her?
  • When you want to get someone's input or perspective (information you know that you don't have), how do you approach him or her?
  • How would you describe the people to whom you go for advice?

Readings

Please read two of the following short articles:

  • J. Kahwajy. Winning the War for Talent. European Business Forum, Autumn, 2001
  • J. Collins.  Level 5 Leadership: The Triumph of Humility and Fierce Resolve, Harvard Business Review, January 2001
  • J. Collins. The Learning Executive. Gruner and Jahr USA Publishing, August 1997
  • K. Eisenhardt, J. Kahwajy, J. Bourgeous. How Management Teams Can Have a Good Fight. Harvard Business Review Classic, July/August 1997

Emails

Please bring with you printouts of two emails that you have written:

  • one in which you received a response that exceeded your expectations (or may have been very easy for you to write)
  • one in which you received a response below your expectations (or one that was a struggle to compose).

You can also bring a couple of emails that were mailed to you: one that you found was easy to respond to and another that you were less interested in responding to.

Follow up

There is an opportunity for participants to reflect by email.

Your presenter: Dr. Jeannie Kahwajy

Dr. Jeannie Kahwajy is the founder and president of Effective Interactions, a research and consulting firm that specializes in personal effectiveness and organisational achievement. She is an expert in the mechanism of interpersonal influence.

She focuses on the fundamental human-relations issues in leadership and relationship:

  • how to be heard
  • how to turn around difficult situations
  • how to help people explore new ideas
  • how to get others to want to follow you.

Dr. Kahwajy has shared her innovative approach with senior executives around the globe, helping clients in the Fortune 100 and high-growth start-ups alike.

In February 2011, she addressed 160 US Ambassadors and the top 50 US Department of State officials at their first ever leadership summit, with the message of how we can create peaceful and profitable relationships through a new language of leadership.

Her Harvard Business Review article “How Management Teams Can Have a Good Fight” has recently been named an HBR Classic.

Register

Registration closes 1 week before the workshop.

Cancellation

To cancel or change your registration, email Mickael Blanc.

If you cancel within 14 days of the event, you will be charged a cancellation fee of 20%.