Managing knowledge risks in projects

Overview

Registration closes 1 week before the workshop

With more and more senior and experienced staff near retirement age, a key question emerges - are we at risk of losing critical knowledge? Few firms can answer the question with confidence. Participants to this workshop will return to their workplace with the knowledge and confidence to contribute to the development of risk management strategies within their organisations. Who should participate
  • practice leaders and executives
  • project and commercial managers responsible for long term acquisition or sustainment projects
  • overall managers and senior staff involved in risk management, strategy and decision making
Delivery
Where:

We are offering this course in Canberra and Brisbane.

Canberra
QUT Deakin campus
King Street
Canberra
Brisbane
QUT Gardens Point
Executive Education Centre
B Block, Level 4
When:
Canberra Brisbane
17 April 2013, 9am - 4.30pm 15 May 2013, 9am - 4.30pm

Registration and coffee from 8.30am.

Details: We'll email you pre-workshop readings and a template to identify current issues in operational areas before the workshop. At the workshop we'll provide a customised workbook.
Cost
Registration type Cost
Standard registration $770 (inc GST)
QUT Graduate School of Business students and alumni $495 (inc GST)
Contact
For more information about this course, contact Natasha Crossley.

Details

Registration closes 1 week before the workshop

Project organisations know that many highly experienced staff are at or near retirement age. Project managers are in demand and experts are on the move. The nature of projects introduces additional risks to corporate memory.

A key question emerges: are we at risk of losing critical knowledge? Few firms can answer the question with confidence. Risks may not have been quantified, knowledge retention plans are rare and succession planning approaches have only limited impact.

Organisational benefit

Participants will return to their workplace with the knowledge and confidence to contribute to the development of risk management strategies within their organisation.

Learning outcomes

Attending this workshop will assist you to:

  • understand knowledge risk in projects
  • apply two approaches to identifying knowledge risk
  • use processes to prioritise relative risk
  • develop individual knowledge transfer plans for key experts
  • identify success factors for effective knowledge retention in projects
  • develop a draft approach for your organisation area/project to address knowledge risks

Workshop outline

This one-day workshop outlines a practical and proven approach to mitigating knowledge risk. The goal is to work knowledge harder in the Defence Materiel Organisation (DMO) to better support people to achieve desired performance goals.

Participants will be exposed to tools and techniques developed in and for project based organisations.

What is knowledge and how is it identified?

  • Applying the 'Impact, Can't buy, Unique' (ICU) framework to identify roles and people
  • Applying the knowledge lifecycle model to identify business continuity knowledge sets
  • How to identify relative risk in your setting: the prioritisation process

Deciding what to transfer from experts

  • Identifying and verifying the critical knowledge out of many years of experience
  • The process: who is involved? What questions are asked? Tips and traps

Deciding how to transfer from experts

  • Developing an individual Knowledge Transfer Plan
  • What transfer methods work? Recognising different knowledge 'types' and how best to transfer them; applying the '30 Ways to Transfer Knowledge' guide

Developing a knowledge risk approach

  • Predictable knowledge risks in projects
  • Lessons learned: what works?
  • Success factors for effective knowledge transfer in projects

Your presenter: Dr Kate Andrews

Dr Kate Andrews is an Adjunct Professor at QUT, receiving her PhD from the university in 2000 for research in knowledge management and organisational learning.

She is an organisational psychologist and principal of KNOWABLE, a specialist knowledge asset consultancy. Before establishing her own firm, she was Partner, Intellectual Capital for BDO, a global professional services firm.

In 2003 Kate introduced the term 'knowledge risk' to describe corporate memory loss. Her risk mitigation practices have been developed in engineering and project-based organisations.

Registration info

Registration closes 1 week before the workshop

Register - Canberra

Brisbane workshop registration opens soon.

Cancellation

To cancel or change your registration, email Mickael Blanc.

If you cancel within 14 days of the event, you will be charged a cancellation fee of 20%.