Overview
After introducing the main concepts of Business Process Management, this course presents a structured approach to business process lifecycle management, with a focus on the three key phases of process identification, analysis and improvement.For each of these phases, the course illustrates the underlying techniques and associated state-of-the-art methods, and demonstrates their application on real-life processes.
Practical exercises and a final case study help you put in practice the content learned throughout the course. Who should participate
Anyone wanting to improve their organisation's business processes. There are no prerequisites, however a basic understanding of process modelling would be helpful.
- Delivery
-
Where:
Gardens Point campus
When:
Queensland University of Technology
2 George Street
Brisbane QLD 4000.The course will be offered 2 times, over 3 days each time - Wednesday to Friday, 9am to 5pm.
- 26 - 28 June 2013
- 27 - 29 November 2013
- Cost
-
- Standard cost: $2,310 per person
- QUT student/staff cost: $1,732 per person
Course costs include:
- GST
- course materials
- catering.
- Contact
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For further information about course content or assessment, please contact Marcello La Rosa.
For all registration or payments queries, contact Office of Continuing Professional Education.
Details
As one of our training courses on Business Process Management (BPM), this three-day course focuses on business process identification, analysis and improvement. It is the perfect complement of our course on Process Modelling with BPMN. It provides a set of tools and a structured methodology for managing a process across the BPM lifecycle and covers a range of topics, from the identification and design of a process to its ongoing improvement, execution, and control.
This course complements the content of our course on Process Modelling with BPMN.
Workshop Schedule
Day 1
- Introduction to BPM
- Process selection and identification
- Process architectures
- Pitfalls of process selection and identification
- Introduction to process analysis
- Qualitative analyses techniques (SWOT, Pareto, issue register).
Day 2
- Quantitative analysis techniques (flow analysis, queues, simulation)
- Pitfalls of process analysis
- Introduction to process improvement
- Improvement driven by issues vs. opportunities
- Improvement by enhancement (process improvement patterns)
- Improvement by derivation (reference models, best practices, practice adaptation).
Day 3
- Improvement by innovation (brainstorming, six hats, crowdsourcing, creativity techniques)
- Improvement by utilisation (people/data/systems matrix, positive deviance)
- Process improvement portfolio
- Pitfalls of process improvement
- Final case study.
Course outcomes
At the end of the course you will be able to:
- Identify the business processes within your organization and organize them in process architectures based on various criteria.
- Use a wide range of techniques to analyse the quality of your business processes and effectively improve them.
Register
Payment
When you register for the course, you will create an account with us.
You will be able to access your account, including your invoice, using your email address and password.
You'll need to pay your fees online by credit or debit card.
To receive the 25% discount for staff or students, please email cpe@qut.edu.au from your staff or student email address to request a discount code before registering.
FEE-HELP and HECS-HELP are not available for Continuing Professional Education courses.
Cancellation
To cancel your registration, you must apply in writing to the Course Manager at the Office of Continuing Professional Education.
If you cancel at least 10 business days before the course commences, you will receive a partial refund, i.e. the full fee minus a non-refundable $100 administration fee.
No registration refunds will be made after this time.
We reserve the right to cancel the course under certain circumstances, such as low registration numbers. If this happens, we will advise you as soon as possible, and give you a full refund. We are not responsible for any expenses you may have incurred if the course is cancelled.
