Services and social networks

Overview

Project status: In progress

This interdisciplinary program looks at how networked people and organisations create, deliver and consume services in a variety of industries and using a range of technologies.

Current projects focus on the use of social media, advances in social marketing, privacy challenges in networked spaces, self-service, employee/consumer interfaces, employer focused training and support, stakeholder engagement, public relations, organisational culture, crisis communication, dialogue for change, institutional theory and legitimacy development and contests.

Research leader
Research team
QUT
Organisational unit
Lead unit School of Advertising, Marketing and Public Relations Other units
Research area
Service innovation and stakeholder engagement